Job Title: Commercial Manager- Africa

Division/ Department: Product

Reports to (Job Title): Division Vice President

Location: Hybrid in Toronto (preferred) /Vancouver

Key Responsibilities:

Commercializing Product & Costing

• Negotiate competitive contracts, service level agreements and pricing with Destination Management Companies (DMC's), hotels, local service providers, cruise lines and other tourism partners for new and existing product
• Creating itineraries that are current, in-demand or absent from the product line
• Cost air and land packages for air-inclusive getaways on an ongoing basis, as well as land-only special offers on a monthly basis
• Regularly refresh content including overall itinerary design, tour descriptions, imagery and supporting marketing content on goway.com
• Regularly maintain and update product and pricing in Goway's internal operating system
• Negotiate marketing support with various Destination Management Companies, Tourist Boards and suppliers
• Select product to be featured in brochures, including reviewing and revising costing and copy-writing (alongside Marketing) on an annual basis
• Attend weekly product meetings to discuss ongoing projects, best practices, operational challenges and marketing initiatives
• Maintain price competitiveness through comprehensive analysis.
• identifying commercial opportunities throughout the various product lines and bringing those itineraries to market

Training

• Provide training and resources to sales teams on an ongoing basis, including new staff, related to air contracts, destination knowledge, brochure training, and working effectively with suppliers, web training, new itineraries and new services
• Develop and enhance training quizzes and “Expert” exams to qualify new and existing staff
• Liaise with suppliers visiting the Toronto and Vancouver office's to maximize training opportunities
• Help staff work towards becoming a Destination Specialist
• Identify areas of improvement for individual staff members and assist in scheduling training for them

Marketing

• Develop co-op marketing agreements with key suppliers, tourism boards and airlines in conjunction with the Division Vice President
• Contribute editorials content for various blogs and newsletters including Globetrotting Magazine,
• Provide pricing and suitable product offers for ongoing marketing initiatives
• Maintain product, pricing and marketing tools available on www.gowayagent.com

Sales Development & Support

• Assist in resolving quote and booking issues, pre- and post-departure, as required
• Investigate and address product inaccuracies and discrepancies
• Design flyers and emails for trade and consumers, as required

Consumer & Trade Presentations

• Create PowerPoint presentations for select destination product, as required
• Ability to independently lead and speak at a consumer or trade event as required
• Lead product and travel presentations to trade partners and consumers on an ongoing basis, as required
• Organize and/or attend local and international promotional shows and exhibitions

Other

• Monitor department destination leads, quote and sales results, and prepare Executive Summary reports on a monthly basis
• Conduct regular competitive reviews against key competitors
• Miscellaneous support for marketing department
• Handle customer/agent product issues and endeavor to bring to a satisfactory conclusion
  

Must be available for travel both in North America and overseas

KNOWLEDGE, SKILLS & ABILITIES

• Minimum three years' experience within the travel industry in a product management role
• A certificate/diploma in Travel & Tourism; or a combination of experience, education and training equivalent to a diploma
• Analytical: strategic, data-driven and commercially-focused thinkers will succeed
• Initiative: the ideal candidate is motivated by growth, driven to win and will take ownership of their product portfolio
• Communication: exceptional negotiating skills, aimed at reaching ‘win-win' resolutions, are required. Comfortable with public speaking and presentations.
• Time Management: must effectively multi-task while managing competing deadlines
• People Person: must be comfortable leading meetings and answering questions while developing long-term relationships
• Technical Knowledge: computer skills, including the Microsoft Office suite, Salesforce, FreshDesk and travel management software is an advantage
• Experience in the Middle East and Africa will be highly regarded for this role

KPI's:

KPI's include gross sales, margin contribution, achieved Marketing contributions, lead generation, product refreshment, pricing and product accuracy, and ensuring content on goway.com (itineraries, blogs, agent supports) is accurate, current and relevant

What can you expect from Goway?

Imagine working for a company where your career feels like an adventure. At Goway, you'll join a global community that supports one another:

• We offer a competitive salary accompanied by performance incentives, and we place real importance on time away from work, such as paid personal days for when life calls for them and your birthday off each year.
• Your future matters to us, so we match your RRSP contributions and provide comprehensive medical, dental, and vision coverage.
• Our commitment to professional growth means you'll have access to continuous learning and industry-leading training that keeps you at the forefront of travel innovation.
• Travel is in our DNA, so you'll enjoy exclusive perks and discounts on worldwide getaways.
• Since we operate across Toronto, Vancouver, Los Angeles, Manila, Sydney, and beyond, you'll collaborate across cultures and shape a career path that reflects your ambitions.
• Goway is an equal-opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone. We appreciate every applicant's interest. Please be advised that only those selected for an interview will be contacted.

How to Apply:

If this role feels like your next step, click "Apply Now" to create your profile, upload your CV, and share a few details about yourself. Our talent team reviews every application, and if your experience aligns with our needs, we will reach out to set up the next step.

Recruitment scams & fraud warning:

Please be aware of any suspicious emails or WhatsApp activity from individuals pretending to be recruiters or senior personnel at Goway Travel. We will never ask you to install an app during the recruitment process. If you receive a message of this nature, please ignore it and report it to Goway.

About Goway

Founded in Toronto in 1970 by Australian economist Bruce Hodge, Goway has evolved from a one-person dream into a family-owned global leader in tailor-made travel. With our headquarters in Toronto and hubs in Vancouver, Los Angeles, Sydney, and Manila, our team of over 700 talented employees designs travel experiences in more than 115 countries across all seven continents. We're united by a passion for travel and are committed to doing the right thing: supporting diversity, equity, inclusion, and sustainable tourism that enriches local communities. Whether working remotely or side by side in one of our offices, we operate as one forward-thinking team, transforming wanderlust into life-changing adventures for our fellow Globetrotters. Discover more at goway.com