Corporate Travel Consultant
Job Type: Full Time
Location:Toronto
Reporting to: Operations Manager

Job purpose:

Our Corporate Travel Consultants serve as Travel Ambassadors who elevate our clients' travel experiences. You'll manage travel arrangements—flights, hotels, and car rentals—ensuring cost-effectiveness and adherence to corporate guidelines. From booking to post-travel, you'll provide seamless service, keep clients informed about travel requirements, and stay ahead of industry trends. This role offers a dynamic, rewarding environment where your expertise will shine and make a real impact.

What are your key responsibilities?

• • Arrange travel according to client specifications, including booking flights, accommodations, rail, and rental transportation, and assist with visa and insurance inquiries.
  • Check and clear all queues (GDS) daily, including schedule changes, auto ticket rejects, and GDS segment updates.
  • Ensure all PNRs are properly remarked with action or information notes after each client interaction.
  • Claim and issue commission for applicable bookings after ticket deadlines.
  • Provide the best available rates for quotes using the account's snap code, published, or private fares.
  • Attach travelers' membership numbers and NEXUS pass to the PNR.
  • Report GDS fare errors immediately to your Team Lead or Manager.
  • Book air tickets using flight passes.
  • Maintain proper phone login throughout your shift (e.g., on queue).
  • Handle calls with professional business etiquette and promptly address voicemails.
  • Manage all requests (phone and email) within the same day, including quotes, changes, complaints, and ensure invoices and e-tickets are sent out on the same day.
  • Execute the appropriate script for each account and complete necessary information after queuing for ticketing.
  • Coordinate directly with hotels for bookings, changes, invoices, and billing.
  • Fulfill additional queue management responsibilities as assigned.
  • Attend both onsite and offsite training seminars and meetings.

What are we looking for?

• • 2 years as a Corporate Travel Specialist preferred.
  • 5+ years of experience with Amadeus GDS, with no significant gaps in usage.
  • Strong proficiency in a native Amadeus environment is required.
  • Competent in all ticketing processes, including exchanges.
  • Experienced with international itineraries and rate structures.
  • Familiarity with online booking tools is preferred.
  • Excellent verbal and written communication skills.
  • Consistent attendance and punctuality are essential.

What can you expect from Goway?

Imagine working for a company where your career feels like an adventure. At Goway, you'll join a global community that supports one another:

• We offer a competitive salary accompanied by performance incentives, and we place real importance on time away from work, such as paid personal days for when life calls for them and your birthday off each year.
• Your future matters to us, so we match your RRSP contributions and provide comprehensive medical, dental, and vision coverage.
• Our commitment to professional growth means you'll have access to continuous learning and industry-leading training that keeps you at the forefront of travel innovation.
• Travel is in our DNA, so you'll enjoy exclusive perks and discounts on worldwide getaways.
• Since we operate across Toronto, Vancouver, Los Angeles, Manila, Sydney, and beyond, you'll collaborate across cultures and shape a career path that reflects your ambitions.
• Goway is an equal-opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone. We appreciate every applicant's interest. Please be advised that only those selected for an interview will be contacted.
  

How to Apply:

If this role feels like your next step, click "Apply Now" to create your profile, upload your CV, and share a few details about yourself. Our talent team reviews every application, and if your experience aligns with our needs, we will reach out to set up the next step.

Recruitment scams & fraud warning:

Please be aware of any suspicious emails or WhatsApp activity from individuals pretending to be recruiters or senior personnel at Goway Travel. We will never ask you to install an app during the recruitment process. If you receive a message of this nature, please ignore it and report it to Goway.

About Goway

Founded in Toronto in 1970 by Australian economist Bruce Hodge, Goway has evolved from a one-person dream into a family-owned global leader in tailor-made travel. With our headquarters in Toronto and hubs in Vancouver, Los Angeles, Sydney, and Manila, our team of over 700 talented employees designs travel experiences in more than 115 countries across all seven continents. We're united by a passion for travel and are committed to doing the right thing: supporting diversity, equity, inclusion, and sustainable tourism that enriches local communities. Whether working remotely or side by side in one of our offices, we operate as one forward-thinking team, transforming wanderlust into life-changing adventures for our fellow Globetrotters. Discover more at goway.com.