Closing date: Monday, June 9th, 2025 at 12:00pm.

Reports To: Manager, Board Governance and Administration

Mission: To create an environment that inspires a passion for student success.

Desired Results of the Position:

• An expertly managed and coordinated Student Health and Dental Plan built on accuracy, strong relationships, and strategic foresight.
• Students, college staff, and external stakeholders receive complete and accurate information in response to their inquiries.
• A well-run and welcoming front desk environment that goes above and beyond for member needs.

Nature and Scope
Reporting to the Manager, Board Governance and Administration, the Member Services Coordinator oversees and provides leadership, along with strategic support, to the main office and PT member services team. The incumbent is responsible for administering fees and managing the health plan services provided to students. Committed to delivering outstanding customer service, the incumbent ensures that student needs are met efficiently and effectively. This role requires fostering harmonious and productive relationships with internal departments, College officials, student groups, and external stakeholders while upholding the professional standards of the Students Association.

Job Duties

• Supervise and lead the part-time Member Services team, ensuring the desk is consistently staffed and that services are delivered with professionalism and efficiency.
• Monitor and respond to email communications related to the Student Health Plan and general member services, ensuring timely and accurate support for students.
• Administer the Student Health Plan, including enrollment, recordkeeping, provider communication, student support, and participation in plan evaluation.
• Oversee the organization and maintenance of member services information to ensure accuracy and efficiency.
• Coordinate with the Marketing and Brand Management department to raise awareness of the Student Health Plan, submitting creative requests and ensuring the accuracy and timeliness of promotional materials.
• Coordinate participation in campus events across all campuses to promote the Student Health Plan and related member services to students.
• Process payments and transactions through the point-of-sale (POS) system and submit cash deposits.
• Manage meeting room bookings, enforce scheduling policies, and ensure appropriate use of shared spaces.
• Participate in the review and evaluation of Request for Proposals (RFP) for the Student Health Plan provider, contributing to the selection of vendors that best meet student needs.
• Receive, sort, and distribute mail for Students Association departments and maintain a record of outgoing parcels for billing purposes.
• Oversee day-to-day office operations, including supplies, maintenance, cleanliness, and service scheduling.
• Track and record the usage of scanning, faxing, and printing services provided to students and staff.
• Collaborate with other Students Association departments to support initiatives and events that enhance student services.
• Other duties as assigned

Core Competencies

• Customer Focused
• Effective Communicator
• Embraces Teamwork
• Detail Oriented
• Problem Solving and Incident Management

Desired Skills and Qualifications

• The ideal candidate would have a Diploma in Office Administration, Business, Social Work, or another related field.
• Possess extensive proficiency and experience utilizing the Microsoft Office suite, including Word, Excel, PowerPoint, and Outlook.
• A minimum of three to five years of direct customer service experience is required.
• Excellent written, oral, and verbal communication skills.
• Proven ability to thrive in a multicultural post-secondary environment.
• Possess the ability to communicate complex information effectively in a friendly manner.
• Exceptional multi-tasking abilities and prioritization skills.
• Possess strong teamwork skills and the ability to perform well under pressure.
• Possess excellent written, oral, and interpersonal skills, enabling effective interaction with individuals at all organizational levels.
• Experience using a Student Information System such as Genesis.

Compensation:

• This position is part of CUPE Local 5154 pay level 5 ($33.02- $36.70)
  
• This is a full-time, six-month term replacement position, scheduled at 35 hours per week.
• The Algonquin Students Association offers a comprehensive benefits package to its employees.