Birch Mountain Enterprises (BME) is hiring a temporary dispatcher to support our Kearl site location for maternity leave coverage. Flights and camp accommodations are provided.
Company Background:
Established in 2005, Birch Mountain Enterprises is an equal-opportunity employer with over 350 employees throughout the Fort McMurray region. Operating from its main operations in Fort McKay, BME provides vac, water, waste, fuel, and flatbed hauling services to industrial and commercial customers.
When you join our team, you join a family of employees dedicated to a safe, enjoyable, and positive work environment. We offer competitive wages and seek candidates who are seeking secure, long-term employment.
Job Summary:

Reporting to the Site Manager, the Dispatcher is responsible for the daily scheduling of drivers and company assets to meet client and company requirements, with a focus on maximizing both to ensure efficiency.

Note: This Job Description may not encompass the entire scope of this role, as other duties may be assigned by management.

Duties and Responsibilities:

• Receive calls from customers.

• Ensure operators have proper instructions to complete customer requests in a safe manner.

• Assist the client and drivers when questions arise. Resolving client and driver issues in a timely manner.

• Ensure all paperwork is completed and accurate before passing it on to other departments.

• Follow up with Maintenance for repairs and maintenance schedules.

• Coordinating with other departments daily.

• Booking flights and a camp for employees.

• Process onboarding for new hires.

• Various administrative duties.
• Preparing reports as requested for management and head office.

• Performing other related duties as required.

Qualifications:

• A High School Diploma or equivalent is a minimum

• Post-secondary education is preferred

• Minimum 5 years' experience

• Above average computer; highly proficient in Microsoft Office. (i.e., SharePoint, Excel, Outlook, etc.)

• Valid Class 5 driver's license with a clean driver's abstract

• Must be clean-shaven.

• Solid knowledge of the trucking and oil and gas industries.

• Advanced customer service skills.

• Advanced communication skills, both verbal and written.

• Ability to work under pressure and in a fast-paced environment.

• Strong organizational and problem-solving abilities.

• Ability to prioritize and manage multiple priorities at the same time.

Must successfully pass BME pre-employment evaluation, including drug and alcohol and fit for duty pre-employment screening.

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