Destination Specialist

Job Type: Full Time Location: Toronto- HybridReporting to: Reservations Manager

Job purpose:

Our Destination Specialists work in teams that focus on specific regions of the world so they can go deeper and become true experts who know more than your typical travel advisor. They also draw on their wealth of experiences, not only as travel professionals but as travelers and people with diverse interests. When working with Goway, you don't get cookie-cutter advice and travel planning help. You get expert service from passionate travelers who have dedicated their lives, personally and professionally, to exploring the world.

Compensation:

• • You'll start with CAD 45,000 base pay and the ability to earn uncapped commission after training.
  • You will be eligible to participate in the Company RRSP in accordance with plan terms.
  • You get 15 days off each year!
  • You will get a bonus payment per month at % of the target

Perks:

• • You can work from home or hybrid, whichever you prefer.
  • You can choose your hours between 9 AM to 5 PM EST or 10 AM to 6 PM PST, whichever is more convenient for you.
  • You'll get to go on fun trips to your assigned destination as part of your training.
  • You'll be part of a really fun and enthusiastic team!

What will be your key responsibilities?

• • Achieve sales targets by drawing on your proven performance to convert enquiries into bookings, utilizing effective qualifying, follow up, and quote management processes
  • Ensure all reservations are processed with careful attention to detail, maintaining administrative tasks including documents, managing schedule changes, and processing airline tickets
  • Uphold Goway Travel's exceptional standard of service throughout all interactions such as email, telephone, and online chat
  • Develop long-lasting connections with your customers, creating referrals and repeat business
  • Be a true ambassador for Goway Travel and represent values at all times
  • Utilize preferred vendors to provide the best costs to customers and maximize profits

What are we looking for?

• • At least two years of proven success in travel sales.
  • Passion for travel with international experience beyond North America and the Caribbean.
  • A strong drive for success that is evident in your performance.
  • Proactive attitude with the motivation to meet goals and sales targets.
  • Ability to thrive in a fast-paced environment.
  • Skilled in customizing products to meet individual needs and finding satisfaction in delighting customers.
  • Highly organized with excellent time management, capable of juggling multiple priorities and bookings.
  • Eager to continually learn about your role and the destinations you sell.
  • In-depth knowledge of one or more Goway destinations, such as Africa, Asia, South Pacific, Central & South America, US & Canada, UK, and Europe.
  • Knowledge of Amadeus is a plus.
  • Entrepreneurial spirit with a passion for being part of a great team and advancing your career.

What can you expect from Goway?

Imagine working for a company where your career feels like an adventure. At Goway, you'll join a global community that supports one another:

• We offer a competitive salary accompanied by performance incentives, and we place real importance on time away from work, such as paid personal days for when life calls for them and your birthday off each year.
• Your future matters to us, so we match your RRSP contributions and provide comprehensive medical, dental, and vision coverage.
• Our commitment to professional growth means you'll have access to continuous learning and industry-leading training that keeps you at the forefront of travel innovation.
• Travel is in our DNA, so you'll enjoy exclusive perks and discounts on worldwide getaways.
• Since we operate across Toronto, Vancouver, Los Angeles, Manila, Sydney, and beyond, you'll collaborate across cultures and shape a career path that reflects your ambitions.
• Goway is an equal-opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone. We appreciate every applicant's interest. Please be advised that only those selected for an interview will be contacted.
  

How to Apply:

If this role feels like your next step, click "Apply Now" to create your profile, upload your CV, and share a few details about yourself. Our talent team reviews every application, and if your experience aligns with our needs, we will reach out to set up the next step.

Recruitment scams & fraud warning:

Please be aware of any suspicious emails or WhatsApp activity from individuals pretending to be recruiters or senior personnel at Goway Travel. We will never ask you to install an app during the recruitment process. If you receive a message of this nature, please ignore it and report it to Goway.

About Goway

Founded in Toronto in 1970 by Australian economist Bruce Hodge, Goway has evolved from a one-person dream into a family-owned global leader in tailor-made travel. With our headquarters in Toronto and hubs in Vancouver, Los Angeles, Sydney, and Manila, our team of over 700 talented employees designs travel experiences in more than 115 countries across all seven continents. We're united by a passion for travel and are committed to doing the right thing: supporting diversity, equity, inclusion, and sustainable tourism that enriches local communities. Whether working remotely or side by side in one of our offices, we operate as one forward-thinking team, transforming wanderlust into life-changing adventures for our fellow Globetrotters. Discover more at goway.com.