Were looking for dedicated and passionate team members based in Canada to join our Real-Time Coverage (RTC) team! As a Crisis Analyst, you will be the human in the loop to support our AI-first approach to alerts by gathering, corroborating, and curating social media chatter.

This is a full-time role with shifts on weekdays, weekends, and public holidays. Work remotely from anywhere in Canada or from our HQ in Downtown Edmonton!

Who we are

Samdesk is a global disruption monitoring tool that delivers real-time crisis alerts 24 hours a day, 365 days a year, powered by AI. We make sense of the worlds most valuable real-time data sources with the purpose of creating a safer world. In 2021, Samdesk closed a $13.5M Series A and is proudly headquartered in Alberta, Canada with team members located all over the world. We are a growing team of dreamers and builders, passionate about building great products and services.

Check us out!www.samdesk.io

About the role

Reporting to the Lead Analyst, this is a demanding yet rewarding role providing critical live coverage of crisis events occurring across the globe as part of our worldwide team.

The Samdesk platform is an AI tool that is not only the first to break the news but also provides the information and context needed by today's Fortune 500 organizations in their growing business continuity needs. The alert you send to a user about an active shooter at a shopping mall may prompt them to advise nearby customers and employees to seek shelter, lockdown stores and reroute deliveries away from the area. As such, our customers trust us to provide them with up-to-date and accurate information as fast as possible. It can be high pressure, but we provide a friendly, supportive team alongside the tools and training you need to succeed.

Who you're

• You are someone who is curious, engaged and self motivated to meet samdesks high standard of direct user alerts
• You are interested in breaking news and current affairs and understand the value of social media newsgathering and fact-finding
• You are a skilled multi-tasker who can track several developing incidents at once and work in a busy breaking news environment
• You take responsibility for maintaining attention to detail while working quickly
• You are self-motivated and confident working independently and remotely as part of a diverse, globally distributed team
• Samdesk can provide a life-saving solution to our users, so an ability to remain calm and collected whilst making rapid decisions is critical to this role
• You bring a positive approach to your work and are open to adapting within a supportive team environment
  

What youll do

• Youll be responsible for the quality of our data output (alerts, content, information), and ensuring that what users see is timely and relevant
• Youll seek to quickly understand which events are of higher impact and relevance to our users, using a combination of your experience, judgement and our playbooks to prioritize
• Youll be responsible for collecting information in real-time, corroborating it, and building out the breadth and depth of our real time coverage as a crisis unfolds
• Youll contribute to shared resources to improve our content and information discovery processes and foster collaboration on the team
• In addition to real time events, youll be part of an internal working group focused on geopolitics, future planning such as global sporting events or climate disasters
  

Although this is a remote role, youll work closely with teammates across the world. Whilst on shift you will connect with other analysts in real-time via an audio call to promote fluid communication and ensure events are effectively monitored in real time.

We're looking for someone with:

• A relevant degree (political science, international relations, journalism etc) or demonstrated experience in preparing real-time reports or analysis for crisis management or in a newsroom environment
• Security Operations Center analyst, intelligence analyst, emergency dispatcher, breaking news/OSINT reporter etc
• The right to work full time in Canada
  

Bonus points if you have:

• Worked in the corporate security or intelligence industries
• Worked in a newsroom or OSINT environment
• Fluency in other languages
  

Career changers are welcome! We see the value in a variety of skills and experience on our team if you can show us your transferable skills.

Salary:

• $60,000-$65,000 CAD per annum
  

Working hours and flexibility

The nature of this role isnt a typical remote role and may not be for everybody! We need to ensure continuous coverage of urgent emergencies, as such, this role requires you to be plugged-in and working on our dashboard during your shift. This can mean organized break schedules and set shift times. In exchange, you rarely need to take your work home with you and youll never need to work unsociable hours.

Whats in it for you?

• Work with a committed and passionate team of innovators at a fast-growing startup
• We view this role as a career-building opportunity as youll work with cross-functional teams and the worlds most notable brands, selling a life-saving solution
• Competitive benefits package
• A seat on the rocket ship - buckle up!

Diversity and Inclusion

samdesk is an equal-opportunity employer committed to creating a safe, diverse and inclusive environment. We encourage qualified applicants of all backgrounds including ethnicity, religion, disability status, gender identity, sexual orientation, family status, age, nationality, and education levels to apply. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.

First Peoples Acknowledgement

samdesk respectfully acknowledges that, being headquartered in Edmonton, we are situated on Treaty 6 and Region 4 territory, traditional lands of First Nations and Mtis people respectively.We respect the histories, languages, and cultures of First Nations, Mtis, Inuit, and all other First Peoples of Canada, whose presence continues to enrich our community.

The City of Edmonton owes its strength and vibrancy to these lands, the diverse Indigenous peoples whose ancestors footsteps have marked this region, and the settlers from around the world who continue to be welcomed here and call Edmonton home.