Server/SaaS Administrator job description Summary The Server/SaaS Administrator at A&R Solution plays a vital role in managing and supporting on-site and cloud systems with a focus on risk management. This role requires handling tier 3 technical escalations, troubleshooting client environments, and delivering exceptional service within appropriate timelines. What We Offer: * Remote work * Competitive compensation * Vacation & Benefits: Start with 2 weeks of vacation, comprehensive full benefits * Education allowance * Travel allowance - per kilometer * Strong management support * Impactful Work, team atmosphere Responsibilities: * Act as a technical expert and provide timely response to customer requests * Handle tier 3 support escalations from IT Support Technicians * Create network shares, group policies, domain administration, and security permissions on MS Windows servers * Maintain and secure O365/Azure environments including Intune, SharePoint, MS Teams, OneDrive, and Entra ID * Deploy, maintain, and test backups across the various A&R tools including server and cloud backup solutions * Document all service calls thoroughly in the ticketing program when completed * Ensure internal process documentation is updated regularly * Support other departments in customer projects (onboarding, upgrading, email migration, etc...) * Identify and articulate technical challenges and risks along with proposed solutions. * Monitor, diagnose, troubleshooting and resolve clients' technical environments and end-user IT support requests remotely using our ticketing systems plus other remote tools, and concluding the support request within an equitable amount of time while providing extraordinary service * mentor junior members of the team Requirements * A bachelor's degree in computer science or equivalent * Relevant certifications, such as MS-102, MS-900, AZ-800 * Familiarity RMM tools, back solutions, and EDR/MDR solutions * Excellent problem-solving and analytical skills. * Strong communication and teamwork abilities. Who You Are: * Proactive & Professional: You bring 2+ years of experience in administrative or customer support roles and thrive in high-paced environments. * Tech-Savvy & Detail-Focused: Master of MS Office (especially Word & PowerPoint), and comfortable wrangling databases. * Communications Whiz: You have excellent writing skills and can craft agendas, reports, and email communications with clarity and polish. * Organizational Maestro: From minute-taking to multi-tasking, you keep calm and carry on—even when juggling 10 things at once. How to Apply: A&R Solutions is proud to be an equal opportunity employer. We are committed to fostering an inclusive and accessible environment for all candidates and employees. We welcome and encourage applications from individuals of all backgrounds, including those from historically marginalized communities. If you require accommodation during the recruitment process, please let us know when contacted for an interview. We will work with you to meet your needs. We thank all applicants for their interest; however, only those selected for an interview will be contacted. We look forward to reviewing your application!