MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising 190+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care.

We're looking for our next Partner Success Manager to join our Partner Relations team. Reporting to the Manager, Strategic Partnerships, you'll be building bridges with our partners and providing top-notch account management support as they navigate the finer points of our foodservice technology solution.

A day in the life as a Partner Success Manager:

• Collaborate cross-functionally – work with the implementation team to assist with successful project executions and collaborate with the Manager, Strategic Partnerships to assist in the execution of various partner goals

• Develop partner relationships - Build, maintain, and grow partner relationships with stakeholders and assist in reinforcing the value delivered to and realized by MealSuite Partners

• Oversee customer account management – consult, create, and process quotations and sales orders, lead and report on partnership sales, executive partner business reviews, and hold consultive calls and meetings for new new upsells while introducing new product features as they are released

• Bring partners up to speed on our product – provide demonstrations and consultive services to partners and/or end clients on MealSuite product offers and assist as a point of contact for potential issues and escalations

• Ensure strategic vision and meet goals - Participate in both internal and external meetings to collaborate and provide support, education, & strategic alignment

If the below describe your knowledge, experience and character, this role could be for you:

• I have knowledge of foodservice, healthcare, or senior living industries, or a combination of all three.

• I gained my knowledge through 2+ years of direct experience in working with culinary (preferably in senior living) and with executive leadership teams, or a combination of both.

• I am familiar with contract negotiation, revenue-sharing models, and joint go-to-market strategies.

• I have experience in healthcare and senior living foodservice operations, especially when it comes to partner ecosystems, API integrations, and technology-driven partnerships.

• I have experience with CRM tools, such as Salesforce, Hubspot, or something similar.

• I'm familiar with partner management, customer success, or account management practices, preferably in SaaS or with foodservice technology.

• I'm exceptional at communicating and have excellent presentation skils

• I get most excited about collaborating with others, taking initiative for my work, being accountable, and driving results

• I'm willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA

• I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate

• I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills

We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you!

More to love about working at MealSuite:

• We are passionate people that care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. Learn more about what we do here.

• We've built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve.

• We're growing sustainably. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry.

• We take care of our employees too! Here are just a few of the great things we offer:
• Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.
• Healthcare benefits – extended health, vision, dental, and paramedical coverage, critical illness, life and disability insurance, travel medical insurance, and access to Teladoc medical experts.
• Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.
• Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.
• An inclusive workplace – women account for 53% of our employees and 58% of people leaders.
• Participation in our equity program – we'd love for you to share in MealSuite's success as we continue to grow!
• Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals.
• Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company's purpose aligns with their personal values. Learn more about our values at MealSuite.com/Careers.

This role will require you to work in our office located in Cambridge, ON or Dallas, TX up to 2 days a week. More than an hour away from the office location? Apply anyway, and we can talk through your options!

Have we got your attention? Great! Here's what's next:

Apply today with your resume and answers to our application questions.

We'll start reviewing candidates within two weeks of this position being posted and will reach out to you if we'd like to get to know you a bit better. We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person. If there's a delay in our response, please don't think we've forgotten about you. We may be taking our time to thoroughly review each candidate before deciding who to interview.

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact [email protected].