Role Overview

Emerge delivers best-in-class renewals services embedded within leading technology organizations. The Renewals Specialist (Virtual Renewals Specialist) plays a critical role in securing recurring revenue through proactive contract lifecycle management. This role manages the full renewals cycle, driving retention, revenue growth, and customer satisfaction while collaborating across multiple teams and partner organizations.

This position supports the Mid-Market and SMB customer segments, overseeing a portfolio of software and services renewals and executing a high-volume, high-velocity sales motion.

Key Responsibilities

• Own the end-to-end renewals cycle for an assigned book of business, including pipeline management, forecasting, quoting, and deal closure.
• Maintain a rolling 120-day forecast, delivering high forecast accuracy (> 90%) and ensuring Salesforce data hygiene.
• Collaborate with our client's internal sales teams, operations teams, and partner managers to align on renewal priorities, resolve blockers, and ensure timely execution.
• Engage directly with customers and channel partners, addressing inquiries, negotiating terms when necessary, and driving timely renewals.
• Identify upsell and cross-sell opportunities and partner with our client's sales to drive growth.
• Manage renewals pipeline reporting, contribute to weekly governance reviews, and provide data-driven insights to leadership.
• Proactively monitor accounts for renewal risks and escalate challenges as needed.
• Leverage the CRM and quoting tools (Salesforce, CCWR, etc.) and maintain compliance with internal sales and operations policies.
• Support data hygiene best practices and participate in continuous improvement initiatives.

Core Qualifications

• 2+ years of renewals, customer success, or inside sales experience within the technology industry.
• Strong understanding of sales operations, B2B customer engagement, and SaaS/software renewals best practices.
• Proven experience managing high-volume transaction cycles and collaborating with sales teams.
• Exceptional communication and relationship-building skills, including comfort negotiating with partners and customers.
• Strong organizational skills with the ability to manage multiple priorities in fast-paced environments.
• Experience with Salesforce and quoting tools highly preferred.
• Analytical mindset with a focus on forecasting accuracy and data quality.
• Proactive problem-solving abilities and sound judgment when managing renewals risks and escalations.
• Fluent English language skills required, additional language skills a plus.

Preferred Attributes

• Experience supporting hyperscaler-aligned sales motions (AWS, Azure, etc.) or working in partner ecosystems.
• Knowledge of forecasting methodologies and KPI reporting standards.
• Familiarity with compliance practices for customer data and contract management.

Work Environment

• Full time work hours.
• This is a remote role and must support the client's time zones.
• Pay range is $50,000 - $60,000 USD

Why Join Emerge?

As a Renewals Specialist at Emerge, you will play a pivotal role in supporting strategic renewals motions at our client. You will have the opportunity to work alongside a team driving global managed services across renewals, deals desk, and MDF governance, with exposure to high-growth technology markets and partner ecosystems.

Emerge seeks, in all of its operations, to employ individuals for available positions based on their qualifications, working knowledge, and competency. Emerge has a continuing commitment to ensure that fair and equal employment opportunities are extended to all qualified persons without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, predisposing genetic characteristics, familial status, marital status, domestic violence victim status or any other protected characteristic or based on their relationship or association with members of a protected class. Emerge is committed to diversity in its most inclusive sense.