Are you a detail-driven troubleshooter and systems thinker who thrives on accuracy, solving complex technical challenges and working with new technology? If you enjoy both managing systems and helping people, this role was built for you.

Why You'll Love Working Here

At SimuTech Group, we are driving innovation and changing the world through the power of engineering simulation. Our growing team of energetic, tech-savvy professionals works hard every day to inspire our clients to push the boundaries of innovation and deliver transformational products. If you are motivated and driven by a culture where top-notch work ethic and passion are rewarded, then a career with SimuTech Group may be for you!

The Benefits of Being Part of Our Team

• Unmatched Health Coverage: Zero-cost in-network medical care with no premiums, deductibles, or copays for you and your family. 
• Complete Dental & Vision Benefits: 100% premium coverage for dental and vision insurance. 
• Wellness Programs Tailored to You: Access free workouts, personalized training sessions, nutritional counseling, mindfulness programs, stress management, and more with our corporate wellness coach. 

What Makes This Role Great?

• Own your expertise – Contribute as a key expert within a team that supports a high-performance computing environment powering cutting-edge simulation.
• Precision matters – Solve problems with accuracy, deliver thorough solutions, and be valued for your depth of knowledge.
• Real impact, real users – See your ideas and work make a direct impact.
• Plan together, execute independently – Collaborate on strategy and direction, then run with it—this team values shared vision and self-driven execution.

What You'll Do

As a Systems Administrator (Linux/Windows), you'll play a key role in supporting and maintaining the IT infrastructure with a careful, process-oriented approach. You'll help manage Linux-based HPC clusters, assist in resolving complex software licensing issues, and provide support to users who rely on your clarity and expertise.

HPC Cluster Administration & Support (~25% of position)

• Deliver responsive support to 50+ engineers pushing the limits of simulation with high-performance computing clusters running Ansys software.
• Help maintain and optimize our Linux-based HPC environment using OpenPBS and Ansys RSM—keeping compute power reliable and ready.
• Contribute to the upkeep and development of our custom HPC job status website built with Tomcat, PHP, CGI, and HTML.
• Note: Experience with Ansys software is not required—training provided.

Ansys Licensing and Installation Technical Support (~50% of position)

• Keep external customers running smoothly with responsive, helpful, expert-level support via email and scheduled meetings, focusing on creating great experiences.
• Troubleshoot everything from installations to complex licensing puzzles. You'll dig into diagnostic logs, uncover root causes, and collaborate directly with Ansys when needed.
• Share your knowledge by writing clear, helpful technical articles for our public-facing knowledge base.
• Curious what you'll master? Visit: install.simutechgroup.com
• Note: Experience with Ansys software is not required—training provided.

IT Help Desk Support (~25% of position)

• Deliver responsive, high-quality support via email, phone, and in person—keeping internal teams productive and tech headaches minimal.
• Troubleshoot day-to-day hardware and software issues across Windows and M365 environments with speed, clarity, and a solutions-first mindset.

What You'll Bring

• Structured Thinker: You naturally organize complex systems into clear, manageable components

• Juggler of Priorities: You handle multiple responsibilities with ease and deliver reliably, even under pressure.

• Curious & Precise: You enjoy learning new tools and technologies and using them with precision

• Independent & Reliable: You don't need hand-holding—you bring initiative, responsibility, and follow-through.

• Concise Communicator: You prioritize clarity and brevity—facts over fluff. Skilled at distilling complexity into clear, concise messages.

Required Experience

• 4+ years of relevant IT experience or equivalent certifications

• Proficiency in managing and troubleshooting Linux OS (Red Hat/Ubuntu) software, hardware, and networking issues

• Ability to troubleshoot open-source software effectively

• Proficiency in managing and troubleshooting Windows OS software, hardware, and networking issues.

• Experience with Windows Server

• Strong technical documentation skills

Bonus Points For:

• Bash, CGI, PHP scripting, or HTML

• Windows Remote Desktop Services Experience

• Experience with HPC clusters, OpenPBS or Slurm schedulers

• Familiarity with Ansys software, FlexLM, and HPC environments

• InfiniBand/RoCE networking, Windows AD integration

• Industry Certifications

Additional Benefits:

• Short Term Disability 
• Long Term Disability
• 401k Plan with employer match
• Limited Flexible Spending Account
• Life Insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Bonus plan

Pay range: $75,000 - $100,000 (Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies, experience, and location)

Location: Rochester, NY or Toronto, Canada (in-office)

Take the Next Step

This is your opportunity to join a forward-thinking team where your skills, creativity, and ambition will be celebrated. Apply today to become a key player in SimuTech Group's mission to revolutionize the engineering industry.

SimuTech Group is an Equal Employment Opportunity Employer.