Role : Technical Delivery Manager

Location : Toronto, ON ( Hybrid)

Job Description:

· Total work experience of minimum 15+ years in telecom, Insurance, banking and fintech industry domains

· Minimum 6+ years of techno managing contact center development projects using Amazon Connect or non-AWS platforms

· Strong leadership and people management skills with exposure to diversified teams

· Robust communication skills (written and verbal) in English (must) and French (optional)

· Excellent communication, conflict resolution, and problem-solving abilities

· Ability to collaborate effectively with internal/external stakeholders on technical items.

· Understanding of Agile software development processes and best practices.

· Knowledge of Contact Flows, Queues, Routing Profiles in Amazon Connect and including complex integrations with Amazon Lex, Lambda

· Knowledge or work experience in Amazon Lex, Lambda, Dynamo DB, AWS CloudWatch, AWS CloudTrail

· Good understanding of Amazon IAM concepts, ability to configure and troubleshoot Amazon Connect Contact Flows, CCP issues etc

Job Role

· Be accountable for end-to-end delivery to meet customer needs

· Act as the bridge between leadership, development teams, and customer, ensuring alignment and transparency.

· Collaborating with stakeholders to gather requirements and propose effective strategies

· Conduct and organize service delivery meetings.

· Accountable for service delivery performance, meeting customer expectations, and driving future demand.

Thanks & Regards

Sameer Ahmad

Raas Infotek Corporation.

262 Chapman Road, Suite 105A,

Newark, DE -19702

Phone: (302) 565-0068 Ext: 143

E-Mail: [email protected]|Website: www.raasinfotek.com

Linkedin: linkedin.com/in/sameer-ahmad-031a0b185