Our client, a leader in financial software, is hiring a BPO Analyst to join their team in Toronto, CAN!

**This is a 2-month IC/T4 contract with paid holidays**

As the BPO Analyst, you will initiate and manage outbound call campaigns for a defined customer base as well as create a standardized, comprehensive guide/playbook that outlines the current operational landscape.

Responsibilities:

• Collaborate with the project execution team to ensure the maintenance and updating of campaign lists
• Develop operational playbooks for product support functions across International and Emerging Markets
• Collaborate with product support operations teams and leadership internationally to gather input on current support channels, operational processes, and hours of operation.
• Work closely with BPO partners to understand their specific requirements and integrate their needs with internal objectives within the playbooks

Desired Skills:

• Experience with customer support operations with BPO experience
• Ability to manage projects, coordinate with different team members, and ensure the timely completion of the playbook development
• Ability to assess and analyze data, spot trends, and think critically to develop effective strategies and solutions for customer support operations.

Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.