Job DescriptionJoin a Challenger
Being a traditional bank just isn't our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what's possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you're not afraid of taking on big challenges and redefining the future, you belong with us. You'll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.
We are a big (and growing!) family. Overall we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.
The Work
The Associate Director, Reverse Mortgage Credit is a strategic leadership role responsible for managing and growing Equitable Bank's Reverse Mortgage credit operations. This individual will lead a high-performing underwriting team, ensure the integrity of credit decisions, and contribute to the development of a robust reverse mortgage portfolio aligned with the Bank's risk appetite, compliance requirements, and service standards.
This role focuses on delivering operational excellence, optimizing pipeline management, supporting originations, and maintaining superior service levels to clients and referral partners. While the position does not involve direct sales, it plays a pivotal role in enabling portfolio growth through strong internal processes and external partnerships within the reverse mortgage ecosystem business.
The Core Responsibilities!

• Lead the reverse mortgage credit team, overseeing day-to-day underwriting activities and ensuring adherence to Bank credit policies, regulatory standards, and risk frameworks.
• Provide strategic guidance to underwriters, ensuring consistent and prudent decision-making aligned with the Bank's Reverse Mortgage strategy.
• Monitor credit pipeline health and maintain service-level excellence while ensuring high-quality risk selection and pricing integrity.
• Support origination efforts by partnering with mortgage brokers, financial advisors, real estate agents, and other stakeholders to facilitate the growth of the reverse mortgage portfolio
• Act as a subject matter expert on Reverse Mortgage credit matters, advising internal stakeholders and contributing to product enhancements or partnership initiatives.
• Develop and execute team training, performance management, and talent development plans to cultivate a best-in-class underwriting team focused on the needs of Canada's retirement-age borrowers.
• Collaborate with operations, risk, compliance, and product teams to continuously improve underwriting workflows, tools, and customer experience in the reverse mortgage space.
• Ensure regulatory, audit, and operational risk standards are maintained and proactively address any emerging issues or gaps.
• Prepare and present regular business performance reports and strategic updates to senior management.
  

Let's Talk About You!

• 5+ years of mortgage lending experience, with a strong preference for experience in reverse mortgages and/or alternative residential mortgages.
• 4+ years of people management experience with a demonstrated ability to lead and coach underwriting teams.
• Solid knowledge of credit underwriting principles and practices.
• Strong analytical skills and sound judgment, especially when making lending decisions under tight timelines.
• Proven ability to operate in a high-volume, fast-paced environment while maintaining accuracy and service excellence.
• Excellent communication and relationship-building skills, with the ability to influence internal teams and external partners
• Comfortable collaborating with brokers, legal partners, and third-party service providers.
• Proficiency in Microsoft Office tools and familiarity with digital underwriting systems.
• Post secondary degree in business, finance, or a related field.
• Knowledge of AML, ATF, and mortgage fraud detection best practices.
• Bilingualism in French is considered an asset.
  

What we offer [For full-time permanent roles]