Your responsibilities:

• Ensure operations are running effectively to manage DSO Targets
• Design and implement processes to improve cash flow and reduce receivables
• Conduct weekly Collection meetings with branches across Canada
• Mediate between branches and customers to resolve issues with collections
• Contact delinquent customers via telephone or letters to discuss payment alternatives
• Extensively communicate with key customers & internal contacts to resolve account discrepancies by investigating & reviewing supportive documentation
• Issue suspension of service notices and final demand letters to non-paying customers
• Complete paperwork for processing service to serve on customers
• Attend arbitrations meetings with clients/vendors
• Manage the performance of Credit and Collection personnel
• Lead, Teams of Collectors divided by Districts across Canada
• Manage strong relationships internally with Branches, Billing, Job Costing, Cash Application Teams
• Review & Approve Bad Debt Write off
• Review reports and analyses to evaluate the quality and effectiveness of current policies, processes and procedures and make recommendations for improvements
• Provide Reports on Overdue Accounts and other various collections metrics
• Work closely with various Departments / External lawyers to collect on judgements awarded by Courts including filling appropriate paperwork
• Perform other duties as assigned

Your Qualifications

• Minimum 5+ years of experience in Credit and Collections in a global environment
• Experience in the Construction industry will be an asset
• Minimum 3+ years leading a team in Credit and/or Collections
• University Degree or Diploma / designation
• Knowledge and understanding of Construction Lien Law
• Effective communication skills and proven ability to establish rapport and maintain relationships
• Strong business acumen and demonstrated ability to adhere to deadlines and achieve goals and objectives
• High sense of urgency and strong work ethic

Proven ability to manage conflict, coupled with the ability to work collaboratively