EnGenius Technologies is an industry expert in wireless communications and radio frequency (RF) technology. The company pioneered affordable Long-Range Wireless communication solutions, and creates wireless voice and data products for home, SOHO and SMB use that are versatile, feature-rich, business-class and affordable. Our complete line of award-winning devices are designed to deliver long-range, fast speeds, robust security, and ease-of-use. Currently, we are seeking a high energy, successful IT Networking and Cloud solutions sales professional to join the growing team in Canada.

Account Manager

Responsibilities:

• Respond to inbound inquiries and proactively engage prospective customers via phone and email to recommend the most suitable products and solutions.
• Follow structured sales processes using prepared profiling and qualifying scripts to influence purchasing decisions and customer retention.
• Accurately document customer interactions, profiling data, cross-selling results, and marketing activities in the CRM system.
• Maintain operational excellence by adhering to sales procedures and reporting necessary updates or changes.
• Deliver high-quality customer service that aligns with company standards and ensures satisfaction.
• Stay current with product knowledge by participating in regular training sessions, reviewing technical publications, and attending customer-facing events when needed.
• Support team objectives and contribute to overall sales targets and strategic initiatives.

Minimum Requirements:

• Minimum of 2 years of experience in telephone-based sales or customer engagement roles.
• College/University diploma in computer science, electronic related program is preferred.
• Proven ability to identify customer needs and provide solution-based selling.
• Strong closing skills with a results-driven and performance-focused mindset.
• Excellent customer service orientation with a proactive and positive attitude.
• Attention to detail and a collaborative team player.
• Basic understanding of networking or technology solutions is preferred.
• Proficient in CRM systems and basic data entry.
• Employment history reference check, criminal check and credit check will be required.

Core Competencies:

• Strong communicator and negotiator
• Strategic and creative thinker.
• MS Office (Word, Excel, PowerPoint).
• CRM (SalesForce, HubSpot, etc.)