Responsibilities:

• Required to translate technical systems specifications into working, tested CRM applications. This includes developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining, and conducting unit tests.
  
• Resolves and troubleshoots technical problems which arise during the use and operation of software packages, including technical assistance in implementation, conversion and migrations
  

General Skills:

• Experience in programming and analysis; specialized CRM software package support at the specified experience level
  
• Ability to collaborate with IT Professionals throughout the Software Development Life Cycle
  
• Experience in structured methodologies for the development, design, implementation and maintenance of applications
  
• Experience in design, code, test, debug and document applications
  
• Experience in the use of object and/or third generation language development tools
  
• Experience in one or more programming languages
  
• Experience in application design, latest design patters, deployment and troubleshooting
  
• Experience with relational and hierarchical database technologies
  
• Experience in the use of information retrieval packages using query languages
  
• Experience with one or more communications protocols
  
• Experience in structured methodologies for the design, development, implementation and maintenance of applications
  
• Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts
  
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills
  
• A team player with a track record for meeting deadlines CRM Software Development Skills
  
• Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation
  
• Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools
  
• Experience with middleware and gateways
  
• Expertise in specific tools for CRM software development Desirable Skills
  
• Knowledge and experience with programming Internet-ready applications
  
• Knowledge and experience in rapid application development (RAD) methodologies
  
• Knowledge and understanding of Information Management principles, concepts, policies and practices
  
• Experience with middleware and gateways
  
• Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging
  
• Ability to provide post-implementation support and resolve any post-implementation technical issues
  
• Experience conducting design walkthrough sessions with project team
  
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
  
• Ability to provide user and system documentation as required
  

Experience and Skill Set Requirements:

Must Haves:

• 5+ years of development experience using IBM BPM and Apex Coaches
  
• Experience or knowledge of IBM Business Automation Workflow
  
• Experience with integrating AngularJS and IBM BPM
  
• Experience with interfacing with relational databases utilizing Java
  
• Experience with performing integration between IBM BPM and web services in an enterprise service business architecture
  
• Experience with triaging, troubleshooting and resolving incidents within a production environment
  

Skill Set Requirements:

Skill Set:

• Application Server: IBM WebSphere Application Server (ND) 8.x, IBM Business Process Manager 8x, IBM Business Automation Workflow
  
• Database: Microsoft Access®, Oracle Enterprise Edition , 11g,
  
• Database Design Tool: Oracle Designer 10g and 11g
  
• Development Environment: RAD 8.0 Websphere BPM v 8x, IBM ODM(ILog/JRule)
  
• Development Language / Runtime Environment: Java™ Enterprise Edition,Java™, JavaScript™ , VB Script™, HTML, DHTML, XML, AJAX
  
• Office Automation Tools: Microsoft Office, including Exchange/Outlook
  
• Operating Systems: Windows 10, SUN Solaris, Windows Server 2008 Enterprise Edition - sp2
  
• Server Platform: Windows 2008 and Sun Solaris
  
• Tools: IBM/Rational® Products, Requirement Composer, Rational Application Developer for Websphere®
  
• Testing Tools: Azure Dev Ops, Mercury QuickTest Professional 10.x Astra LoadTest 5.4.3 (with Load Runner)
  
• IBM AppScan Rational Quality Manager Rational Performance Tester
  
• Web Browser: Internet Explorer, Firefox©
  
• Web Server: IBM HTTP Version 1.3.26 and IIS
  

• Very strong experience on Business Process Management (BPM) development experience
  
• Strong experience on Apex coach
  
• Experience integrating AngularJS and IBM BPM
  
• Very strong Web design and development experience, including Hyper Text Mark-up
  
• Language (HTML), Asynchronous JavaScript and XML (AJAX), Cascade Style Sheets (CSS);
  
• Connectivity/Structured Query Language (JDBC/SQL);
  
• Strong knowledge of JSP and being able to build dynamic UI (presentation tier) based on dynamic input from database.
  
• Strong knowledge of Java scripts.
  
• Experience interfacing with relational databases utilizing Java Database Experience with Java Message Service (JMS), JEE Connector Architecture, and transaction management;
  
• Developing Experience in Zachman Row 3 and 4 artifacts;
  
• Applications with AODA Compliance;
  
• Fluent on Rational Unified Process design artifacts; strong Unified Modelling Language (UML) expertise e.g. State charts, Class Diagrams, Sequence Diagrams, Component Diagrams;
  
• Experience with different presentation and server side frameworks (e.g., Struts, Spring, Enterprise Java Beans (EJB), Java Persistence Application Programming Interface (JPA) etc);
  
• Understanding of Agile development methodology
  
• Experience with JEE application Servers, IBM WebSphere;
  
• Experience with Web Services-security, application security (crypto Application Programming Interfaces (API));
  
• Knowledge / experience in BPM using WebSphere Integration Developer (WID) on WebSphere Process Server (WPS) or WebSphere Enterprise Service Bus (WESB);
  
• Must have worked in project based environment.
  
• Strong experience developing application based on IBM BPM and Apex Coach based applications
  
• Must be able to handle multiple tasks at the same time.
  
• Must be able to work under pressure and in fast paced environment.
  
• Must be able to pass required government security clearance
  

IBM Business Process Manager (BPM) Development Experience:

• 5+ years of development experience using IBM BPM and Apex Coaches
  
• Experience or knowledge of IBM Business Automation Workflow
  
• Experience with integrating AngularJS and IBM BPM
  
• Experience with interfacing with relational databases utilizing Java
  
• Experience integrating BPM applications with web services in an enterprise service business architecture
  

Technical Skills:

• Experience with triaging, troubleshooting and resolving incidents within a production environment
  
• Experience with Oracle Designer 10g and 11g
  
• Demonstrated Web design and development experience, including Hyper Text Mark-up Language (HTML), Asynchronous JavaScript and XML (AJAX), Cascade Style Sheets (CSS); Connectivity/Structured Query Language (JDBC/SQL)
  
• Working knowledge of JSP
  

Testing and Integration Experience:

• Experience with performing integration between IBM BPM and web services in an enterprise service business architecture
  
• Experience with automated testing tools
  
• Experience with IBM AppScan Rational Quality Manager Rational Performance Tester
  

Compliance Experience:

• Experience with developing and coding system components that are compliant with the accessibility for Ontarians with Disabilities Act, 2005
  

Public Sector Experience:

• Demonstrated experience with the MOE Modernization of Approvals platform, or similar
  
• SOA-based Public Sector modernization initiatives would be an asset.