Park Supervisor

Job Purpose

The Park Supervisor is responsible for
the day-to-day operations of a WildPlay Park, a multi-element adventure park providing zip lines and adventure courses.
In this role you provide direct
guidance to the frontline team, demonstrating
professional, fun and conscientious qualities and can easily step into the role of a Guide or Guest Services Agent. Every day is a new adventure and you enjoy the breadth of duties that come with inspiring staff, solving operational issues related to people flow and technologies and dealing with the unexpected. At the heart of every day
is the desire to deliver an awesome guest experience to park visitor. You champion WildPlays
risk management and brand standards and support the Park Manager in fulfilling his/her accountabilities.

This role reports to the Park Manager (with accountabilities to members of the Park
Services HQ team).

Primary Duties and Accountabilities

• Directactivities that ensure adherence to WildPlays standards in
  guest service, risk management, and employee conduct

• Interactwith guests to ensure service expectations are being set, met, and exceeded

• Implement on-site sales strategies to secure immediate and return/referral revenue

• Assistthe Park Manager infinancial and administrative needs (deposits,cash management,invoiceand billing
  processing, etc.)

• Assistto developElement and Park operating
  schedules

• Develop and maintain employees schedules

• Ensure information and premises security, including oversight of hard copy and electronic systems and records

• Ensure compliance with procedures for the opening, operating, and closing of the Park

• Maintain a clean and neat Park appearance

• Model thestandard of guest service andleadfulfilment of principles andprocesses

• Integrate WildPlays culture and core values into the day-to-day decisions made at the park

• Remainawareofliability issues pertaining to Park operations, and ensuring
  frontline team members are informed andact accordingly

• Ensureadherence to government statutes, laws, by-laws, and permit restrictions relevant to Park operations, and representWildPlay appropriately to officials

• Maintainaccurate issues-management records regarding: conflicts/problems, accidents/incidents, facility maintenance, environmental impact, etc.

• Work collaboratively with the Park Manager to
  recruitment, coaching, deliver on-going development/mentoring, and performance management reviews. This role may be required to provide staff-level training

• Assistthe Park Manager with other duties as requested (e.g.marketing efforts, business development efforts, property management, etc.).

• Maintaina solid understanding of all Park jobs and roles

• Step in when needed as support for Element and
  Guest
  Services staff

• Ensure daily staff duties are fulfilled, and acts as the point-of-contact when Park Manager is off-site. May be designated by the Park Manager to attend Park Network meetings and conference calls

Qualifications and Experience

Knowledge

• High School Diploma required

• Post-secondary education in business management, tourism, human resources
  or related area is desirable (or several seasons of tourism/business work experience)

• Understanding of regional labor standards

Experience

• Minimum 2 years frontline experience in a service-related industry

• Previous
  supervisory/management experience with a team of frontline staff

• Management/supervisory experience in a service-related industry an asset

• Adventure tourism industry experience, or previous experience with WildPlay an asset

Skills

• Ability to understand and operate various software applications. Experience with reservation/booking system, scheduling and HR systems an asset

• HR management/supervisory skills hiring, coaching, disciplining, conflict management

• Risk Management awareness

• Excellent organization skills

• Excellent written and verbal communication skills

• Creative problem-solving skills

• Ability to anticipate potential challenges and plan accordingly

Attributes and Behaviours

• Enthusiastic in the pursuit of excellence

• Professional demeanor

• Develops and maintains positive working relationships with others

• Openly shares ideas and information

• Assists
  guests and team members unprompted

• Takes pride in the achievement of personal and team objectives

• Strives to establish credibility with peers and Managers

• Self-motivated
  driven to achieve results

• High customer service ethic passionate about meeting customer
  expectations and improving service levels

• Keeps pace with change
  independently acquires knowledge/skills as the business
  develops

Work Schedule

Full-time year-round or seasonal work with a flexible schedule that varies based on the needs of the business. Evening, weekend, and holiday work is typical.

About WildPlay

WildPlay exists to challenge people so that they evolve beyond their self-perceived limits because life isnt lived to the fullest in a comfort zone. We are a fast-paced, values-driven company that builds and operates sustainable adventure parks in North America.You can be part of this movement by combining your passion with purpose every day while contributing to the successful operation of WildPlays growth in the United States. Our high-performing team helps you advance your skills and allows you to come to work each day and be your best, most authentic self. We believe in the power of diversity and ensure equal opportunity for all applicants.