Job Summary:

We are seeking a highly skilled and experienced Club General Manager to oversee the operations of a NEW prestigious wine lounge and private member storage club in downtown Calgary. The Club General Manager will be responsible for managing all aspects of the club's sales and operations, building a team ensuring exceptional service, and delivering an outstanding experience for our esteemed members. The ideal candidate will have a strong background in club or hospitality management, a passion for building relationships and the world of wine & spirits and has a proven ability to lead and inspire a team.

Responsibilities:

• Club Operations Management:
• Oversee all day-to-day operations of the wine storage club, including member services, agency and vendor sourcing and management, staff management, facilities maintenance, and security
• Ensure the club is operating in compliance with all applicable laws, regulations, and licensing requirements
• Develop and implement operational policies and procedures to enhance efficiency and member satisfaction
• Monitor and maintain the quality of services provided to members, ensuring their needs and expectations are met

• Membership Development and Member Relations:
• Build and execute a strong membership base to support other key functions in the business (food and beverage operation and events)
• Build and foster strong relationships with club members, ensuring their satisfaction and addressing any concerns or issues promptly and effectively
• Organize and oversee member events, tastings, and educational programs to enhance the club experience and promote member engagement
• Proactively seek feedback from members to continuously improve services and offerings

• Team Leadership:
• Recruit, train, and manage a team of dedicated staff members, including Assistant GM/sommelier, Administrative Support and Customer Experience staff
• Provide ongoing training and development opportunities to enhance staff skills and knowledge
• Foster a positive work environment that encourages teamwork, professionalism, and exceptional customer service

• Financial Management:
• Strong acumen to reviewing and managing a P&L driving focus on membership and private concierge sales, food & beverage operations and our event management program
• With ownership, develop and manage the club's annual budget, ensuring financial targets are met
• Monitor and analyze financial performance, identifying areas for business development (sales), improvement and implementing cost-effective measures
• Oversee inventory management, including all procurement requirements and storage and sales

• Marketing and Business Development:
• Collaborate with the team to develop and implement strategies to attract new members and retain existing ones
• Identify opportunities for business growth and expansion, including partnerships with local wine and liquor distributors along other relevant stakeholders and value-added retail partners
• Stay updated with industry trends and competitor activities, making recommendations to enhance the club's offerings and maintain a competitive edge

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred)
• Proven experience as a General Manager or in a similar leadership role within the club or hospitality industry (minimum 10 years)
• Strong knowledge and passion for wine, including familiarity with different wine regions, varietals, and vintages
• Excellent leadership and interpersonal skills, with the ability to motivate and inspire a diverse team
• Exceptional customer service skills and a commitment to delivering an outstanding member experience
• Strong financial acumen with the ability to manage budgets, analyze financial reports, and drive profitability
• Excellent communication and negotiation skills, with the ability to build and maintain relationships with members, staff, and external stakeholders
• Proficiency in relevant software applications and systems for managing club operations (POS, Inventory, Member management, Finance)

Location: Calgary, AB