Westgate Honda has an opportunity for an F&I Manager to join our family-owned and operated dealership. Westgate Honda is experiencing great growth in our sales department and would like to offer the right person the chance to contribute to a sales team that delivers exceptional customer satisfaction. For over 46 years, Westgate Honda has believed in exceeding our customers' expectations and has achieved the Honda Driving Excellence award.

The F&I Manager is responsible for developing ongoing and long-term relationships with customers and is knowledgeable in matters of financing, insurance and warranties. As a team player the F&I Manager strives to develop collaborative relationships throughout the dealership.

Job Duties:

• Sell financing, mechanical repair service contracts, GAP insurance, credit insurance and other Aftermarket products to clients.
• Utilize dealership management systems and procedures to deliver exceptional customer service.
• Maintain a current knowledge of manufacturer products, rebates, financing, leasing and incentive programs.
• Read, understand and adhere to all rules, regulations and procedures as required by the employer, Honda Canada and OMVIC.
• Work in strict compliance with the laws of Ontario and Canada.
• Ensure all work performed is thorough, accurate and completed on time.
• Prepare all documentation, contracts, registration, submission, funding, commissioning, etc. related to all transactions and sales/leases of vehicles.
• Maintain all reports and records as required by the manufacturer, dealership and suppliers.
• Attend sponsored training as scheduled.
• Ensure quotes for products and services are competitive.
• Establish and maintain strong and professional relationships with all financial institutions, manufacturer finance centres and third-party vendors.
• Keep customers and staff updated on the progress for vehicle delivery.
• Consistently meet and exceed customer expectations.
• Handle and resolve customer complaints in a courteous and professional manner, ensuring a positive outcome and maintaining a high level of customer satisfaction.
• Assist the sales and management team maintain and organize/clean the lot presentation.

Skills and Competencies:

• Valid OMVIC certification.
• Valid driver's license.
• Ability to work in a team as well as on their own.
• Excellent interpersonal skills with an upbeat and engaging attitude.
• Excellent verbal communication and pleasant demeanor.
• Self-motivating with a strong work ethic.
• Organized and pays high attention to detail.
• Ability to problem solve and deal with difficult situations.
• Computer skills and understanding of technology.
• Flexible and open to change.
• Team player
• Positive attitude
• Results-oriented and accountable.
• Experience with Dealership Management Systems is considered an asset.

Why Work for Westgate Honda:

• A competitive benefits and compensation plan
• Opportunity to achieve personal growth, ongoing training, and support.

We thank all candidates in advance, however, only those being considered for an interview will be contacted.

Westgate Honda is an equal opportunity employer committed to diversity and inclusion in the workplace. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available on request for candidates taking part in all aspects of the selection process. For accommodation requests, please email hr@westgatehonda.