Title: Program Office Administrator, Emergency Food Services

Reports to:
Manager, Emergency Food Services

Compensation: Starting from $45,000 per year

Employment Type:
Permanent Full Time

About Us

Since 1986, Neighbour to Neighbour (N2N) Centre has been working to lead our community to an improved quality of life. What started as a small food bank has evolved into an indispensa ble part of Hamiltons social fabric. N2N gets to the very root of our communitys needs, offering access to healthy food, skill building programs, tutoring for children, utility support programs, counselling and a host of other interventions.

Position Summary

The Program Office Administrator position conducts daily hospitality functions for the Foodbank and various administrative functions (data entry, front desk reception and other duties as directed) in Neighbour to Neighbours administration department. In the Emergency Food Department, the Program Office Administrator welcomes clients and visitors to the Food Bank, answer inquiries, and coordinates the orderly flow of service in the reception area.

Key Role Responsibilities

• Perform Program Administrator duties for the Foodbank such as directing calls and emails to the appropriate departments, checking voice mail messages and returning phone calls in an efficient and accountable manner (including one evening shift a week)
• Schedule appointments for clients in the appointment schedule
• Receives Foodbank clients. Check identification and documentation for each client and enter in the Links 2 Feed database. Enter Foodbank usage data into the database and update client files as information is provided.
• Refer clients to Resource Counsellor as required.
• Leading and setting direction with the Volunteer Navigator position ensuring orderly flow of services.
• Ensure that confidentiality and accuracy of information is maintained with all client information, data collection and messaging.
• Register newcomer clients and perform interpretation and translation services as required.
  
• Promptly notify Manager, Emergency Food Services or Warehouse and Home Coordinator of any issues that occur with clients, data, inventory, volunteers, or Foodbank facilities.
• Completes administrative functions (data entry, front desk reception and other duties as directed) in Neighbour to Neighbours administration department.
  
• Perform clerical and administrative requirements for Neighbour to Neighbours administration department.
  
• Keep reception area organized, orderly, clean and sanitized.
  
• Maintain efficient access to files and resources. Provide support to staff in various departments
  
• Work with other staff and volunteers to ensure optimum use of resources for the betterment of the Centre.

Other

• Complete other duties as required.
• Participate as a Team member.
• Participate in cross-functional teams as required.
• Work with other staff and volunteers to ensure optimum use of resources for the betterment of the Centre.

Qualifications, Education (minimum required/desired and Experience)

• Customer Service skills
• Good verbal communication skills and listening skills
• Accuracy and attention to detail
• Good interpersonal skills
• Teamwork & Collaboration
• Willingness to learn
• Dependable
• Empathy and understanding
• Experience with Microsoft Office (intermediate Excel level)
• Additional language is an asset (considerations relating to translation)

Physical Demands of the Role

• Sitting for extended periods of time

Kindly send your resume and letter of interest to [email protected], with Program Office Administrator, Emergency Food' in the subject line. The deadline for all applications is June 6, 2025, at 5:00pm.

Neighbour to Neighbour is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for next steps will be contacted.

Neighbour to Neighbour Centre is committed to employment equity and encourages applicants from equity seeking and deserving groups. We are dedicated to providing an atmosphere free from barriers in order to embody and best demonstrate equity, inclusivity, and diversity. We celebrate and welcome the diversity of all employees.

If you require accommodation during the application and recruitment process, please contact Human Resources at 905-574-1334 Ext 209 as soon as possible.