Adecco is currently recruiting on behalf of Credit Canada, who is hiring a full-time Credit Counsellor to work in Toronto, ON. In this role you will serve as a financial advocate and educator, helping clients manage their debts, improve their credit, and achieve financial stability. This role requires a compassionate and client-focused approach, as well as a strong understanding of personal finance principles.

Responsibilities:

• Engage with individuals and families as they attempt to work through money
• challenges. You will listen to them, help them connect to resources, and give
• them hope.
• Work with clients to develop a money management plan and/or budgeting
• techniques and help them transform the way they use credit
• Assist clients in finding appropriate and life-changing solutions to their financial
• problems.
• Utilize customer relationship management and case management tools to assist clients in finding solutions to their debt and helping them follow through.
• Build trust with clients to successfully guide them through their decision-making process, allowing them to improve their quality of life and achieve financial wellness
• Establish and maintain positive connections with creditors, business partners and community agencies to advocate for clients and make referrals to other services where applicable.
• Understand and contribute to team, and overall agency, targets and goals.
• Participate in presentations and education programs

Qualifications and Skills:

• 3-5 years' experience providing high quality customer service
• Experience with Microsoft Office (Word, Excel, Outlook)
• Past work experience in Credit Counselling, credit industry or financial services is an asset
• Past experience in promoting and advocating for products or services
• Ability to build strong client relationships through exceptional customer service
• and interpersonal skills
• Ability to adapt to a changing environment and handle multiple priorities
• Ability to work independently and cooperatively with fellow employees
• Detail-oriented approach, impeccable time management and organizational
• skills, proven ability to self-manage responsibilities
• Demonstrated track record of meeting targets and goals on a consistent basis
• Strong interest in learning about personal finance
• Strong ability to work with a multicultural public in a personable and empathetic
• manner
• Strong command of the English language
• Must be bondable

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.