Job Title: Compliance Director, Regulatory Compliance Management

Location: Toronto ON (Hybrid)

Job Summary:

As a federally chartered bank and trust company regulated at both federal and provincial levels, the organization is subject to various legislative requirements including the Bank Act, the Trust and Loan Companies Act, the Proceeds of Crime (Money Laundering) and Terrorist Financing Act, and the Personal Information Protection and Electronic Documents Act, among others.

The Compliance Director, Regulatory Compliance Management is responsible for leading the effective operation of the organization's regulatory compliance management program. This includes the design and maintenance of regulatory and internal reporting, managing regulatory interactions, maintaining compliance records, conducting risk and control assessments, managing compliance issues and corrective action plans, and overseeing the Client Dispute Resolution Office (CDRO), the highest level of complaint escalation.

The ideal candidate is an experienced professional with deep subject matter expertise in banking legislation, capable of articulating complex regulatory requirements in plain language and preparing executive-level compliance reports.

Key Responsibilities:

1. Lead the regulatory compliance management program, including the development and maintenance of applicable policies and procedures.
2. Manage, prepare, and develop monthly, quarterly, annual, and ad hoc compliance reports for executive leadership, regulators, and the Board of Directors.
3. Serve as the primary point of contact for regulatory communications and interactions.
4. Review, interpret, and summarize relevant legislation, and communicate implications and required actions to stakeholders.
5. Design and manage compliance training programs and ensure their distribution to appropriate audiences.
6. Maintain regulatory records, ensuring data accuracy in the compliance management system (e.g., RCMD), including risk assessments and control effectiveness.
7. Address and manage potential compliance issues and action plans with governance, controls, and business teams.
8. Oversee escalated complaints through the CDRO, liaise with oversight bodies, and report emerging trends.
9. Prepare and respond to regulatory reviews, audits, and examination requests.
10. Support additional compliance-related tasks as required.

Required Qualifications & Skills:

• 5–10 years of experience in compliance and/or legal roles within the banking industry.
• Expertise in interpreting and documenting legislation and regulatory requirements.
• Proficient in translating technical legislative language into actionable business advice.
• Ability to communicate clearly and effectively with internal and external stakeholders, including regulators.
• Strong technical skills with familiarity in Windows, Microsoft Office Suite (Excel, Word, PowerPoint), and Archer or similar compliance management systems.

Preferred Qualifications:

• Legal background is a strong asset.
• Experience with Archer system is an asset.

Key Soft Skills:

• Highly organized and able to manage multiple tasks in a fast-paced environment.
• Exceptional written and verbal communication skills.
• Strong judgment, leadership, and decision-making abilities.
• Proven negotiation and relationship management skills.
• Ability to manage sensitive and confidential information.
• Comfortable working both independently and collaboratively.
• Able to manage competing priorities and navigate complex compliance issues.

Education:

• Bachelor's degree required; a degree in Law, Finance, or a related field is preferred.

Key Challenges:

• Rapid identification and escalation of compliance issues.
• Balancing business needs with regulatory requirements.
• Influencing stakeholders without direct authority.
• Handling sensitive matters that may attract regulatory or media attention.

Ideal Candidate:

The top candidate is a polished and confident communicator, adept at translating complex regulations into clear guidance. They are detail-oriented, proactive, and comfortable working under pressure with executive leadership and regulators. Their professionalism, insight, and organizational skills enable them to manage key compliance functions effectively and with minimal oversight.