Overview:

We are seeking an experienced and compassionate Treatment Coordinator to join our dedicated dental team. This onsite role is critical in ensuring our patients receive exceptional service and a seamless treatment journey from consultation through completion. The ideal candidate will bring strong dental knowledge, organizational skills, and excellent communication to educate patients and facilitate treatment acceptance.

Key Responsibilities:

• Serve as the primary point of contact for patients regarding treatment plans and financial options.
• Review and explain treatment plans in detail, ensuring patients understand procedures, timelines, and costs.
• Collaborate with dentists and clinical staff to ensure accurate and timely communication of treatment needs.
• Coordinate and schedule treatment appointments efficiently.
• Assist patients with insurance questions and help navigate payment options.
• Follow up with patients to answer questions, provide additional information, and encourage treatment plan acceptance.
• Maintain up-to-date patient records with complete and accurate documentation.
• Support the front desk and administrative staff as needed.

Requirements:

• Minimum of 3 years of dental experience in a clinical or administrative role.
• At least 2 years of experience specifically in treatment coordination.
• Strong understanding of dental procedures, terminology, and insurance billing practices.
• Excellent interpersonal and communication skills, both written and verbal.
• Professional, friendly demeanor with a focus on customer service.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Proficiency with dental practice management software (e.g., Dentrix, Eaglesoft, or similar).
• Must be able to work onsite during regular business hours.

Preferred Qualifications:

• Knowledge of dental financing options (e.g., CareCredit, LendingClub).
• Bilingual a plus.

What We Offer:

• Competitive salary based on experience
• Health benefits
• Paid time off and holidays
• A supportive and team-oriented work environment