Hi

I hope you are doing well.

We have an urgent position listed below. Please send your most recent resume along with the expected rate if you are interested.

Job Role: Technical Lead – UKGPro WFM

Location : Mississauga, ON, Hybrid, Canada

Job Description :

General scope:

Provide system administration and production support for UKGPro WFM, the timekeeping and staff scheduling system for two newly acquired hospitals.

Skillset

• UKGPro WFM (Dimensions) Mandatory Workforce Central experience is not a substitute for Dimensions

• ServiceNow incident management

Key Responsibilities:

Technical Support (90%)

• Maintain system configurations; update approved configuration changes in non-production environments.

• Troubleshoot, maintain, and modify integrations between UKGPro WFM and 3rd party systems.

• Support and monitor existing configuration and change requests to said configuration

• Support configuration and monitoring of physical clock devices, mobile applications, and kiosks

• Monitor the ServiceNow assignment group for incidents and requests. Resolve issues and respond to new requests per standard SLAs.

• Manage security administration for the application, including creation and maintenance of user profiles, permissions, roles

• Help resources manage configuration, including Timekeeping, Advanced Scheduling, and Absence Management

• Perform regular security reviews to identify separated employees, audit segregation of duties, and system access to ensure appropriate access based on job responsibilities.

• Document standard operating procedures, including detailed step-by-step instructions.

• Provide training to additional personnel as needed.

Change and Release Support (10%)

This position is also responsible for coordinating any software release efforts from the non-production into the production environment. Noted that the software vendor hosts all environments.

• Validate ServiceNow Ticket Migration Readiness to ensure that every Enhancement/Change Ticket approved to go into production conforms to the release control procedure.

• If applicable, ensure systems are updated with the latest security patches. Develop and implement a patch management process to address vulnerabilities promptly.

• Update ServiceNow Ticket Migration Status.

• Issue On and Off Cycle Release Notes to stakeholders

• Attend Change Advisory Board meetings and inform other teams on change tickets that could impact other applications.

Knowledge, Skills and Abilities:

• Experience implementing UKG Pro WFM (Dimensions), focusing on timekeeping and scheduling modules.

• Hands-on experience with configuring and integrating the UKG Pro WFM (Dimensions) application

• 5+ years of experience administering and providing implementation and/or technical support for UKG Pro WFM (Dimensions) timekeeping and scheduling. Workforce Central experience may not substitute for UKG ProWFM/Dimensions experience.

• Hands-on experience with development, troubleshooting, and maintenance of UKG ProWFM/Dimensions configuration.

• Analytical and problem-solving skills to effectively identify and address security vulnerabilities and incidents.

• Knowledge of security technologies and tools for access control, monitoring, and incident response.

• Demonstrated effective communication and interpersonal skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various organisational levels.

• Self-motivated and able to work independently and as part of a team.

• Experience working in a Healthcare and/or Higher Education environment (preferred, not required)

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Thanks & Regards,

Ritik Sahu || Raas Infotek

Direct No: 302 286 9939 Ext: 109

Email: [email protected]

LinkedIn: https://www.linkedin.com/in/ritik-sahu-745129193/