Job Title: Customer Service Rep

Location: Oakville, ON

Schedule: Monday to Friday | 40 hours per week

• Start Time: 8:00 AM
• End Time: 4:30 PM
• Lunch Break: 30 minutes

• Note: Alternative start/end times may be accommodated between 7:00 AM – 5:00 PM

Salary:

• Hourly Rate: $24.00/hour

Customer Service Supervisor

• Report to work as assigned, on time, and in a safe and efficient manner.
• Interact professionally with internal personnel, customers, vendors, and associates.
• Accurately process freight bills for TL, LTL, Courier, and Warehouse environments.
• Process freight bills as per customer shipping requirements.
• Deconsolidate freight bills accurately.
• Respond promptly to customer freight inquiries and issues.
• Communicate effectively with warehouse personnel and supervisors.
• Apply fuel surcharges and accessorial charges accurately.
• Validate customer freight bill orders for accuracy.
• Support company goals related to gross margin by helping increase revenue and reduce costs.
• Monitor and record shipment details.
• Adhere to company policies and relevant regulatory requirements.
• Follow standard operating procedures for consignees, customers, shippers, and associates.
• Maintain a professional, courteous, and positive attitude with all personnel.
• Provide support to the accounting department as required.
• Perform other duties as assigned.

• Post-secondary education.
• Minimum 1 year of experience in the transportation industry.
• Freight rating experience is considered an asset.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Proficient with transportation management systems (Truckmate/TMW TMS) and Microsoft Office applications (Excel, Word, etc.).
• Strong time management skills and the ability to meet deadlines (e.g., customer requests, month-end tasks).