Status: Temporary, Full-time (Start: June 2025; End of Contract: Jan. 31, 2026)

Hourly Wage: $25.00/hour

Schedule: Monday to Friday

Location: Head Office - 293 E. 11th Avenue, Vancouver, BC

Job Summary

Reporting to the Senior Manager, Communications & Community Development this position is responsible for assisting the communications department within Coast Head Office. This is a professional role performing a variety of complex and confidential communication functions.

Fundamental Principles

• Ensures that responsibilities are managed and operated in accordance with Coast's Mission, Vision, Values, Policies and Procedures.
• Strives toward achieving Best Practice Standards and continuous improvement for area of responsibility.

Communication

• Create the graphic design for print and electronic publication and distribution (logos, invitations, newsletters, etc), as well as maintenance and development of Coast websites.
• Coordinate creation of a visual design and theme for the intranet Conduct research to understand intranet user needs Lead efforts to create and maintain a sound site navigation
• Manage the homepage to maintain a proper balance of content and tools Oversee authoring and proper use of online channels for official company news
• Manage projects to deliver intranet content or tools to mobile devices
• Lead projects to improve sections of the intranet or deliver new tools through the intranet Monitor user-generated content for appropriateness

Communications Support

• Write, edit, and distribute content, including publications, press releases, website content, annual reports, speeches, and other marketing material that communicates the organization's activities, products and/or services.
• Comfortable using digital platforms:
• Customized intranet, Wordpress website, Hootsuite, Instagram, Twitter, Facebook, LinkedIn and Google Analytics
• Experience with graphic design and layout to support in-house content development using Adobe Creative
• Expertise in website content development Abilities in interviewing, photography, video production and editing to support storytelling campaigns
• Experience with populating and managing social media calendar and weekly posts

Education:

• Recent graduate with Communications or Journalism diploma/degree.
• Canadian citizen, permanent resident, or person to whom refugee status has been conferred, and legally entitled to work in Canada
• Active Social Insurance Number
• Clear criminal record and vulnerable sector check
• WHMIS Certification

Knowledge/Abilities

• Excellent interpersonal skills, and the ability to demonstrate tact and confidentiality
• Ability to provide exceptional customer service - building and maintaining rapport and respectful relationships with clients with mental illness- and to work effectively with external stakeholders (partners / suppliers) and internal team members across the organization
• Demonstrated accuracy and attention to detail
• Proficiency using Microsoft Office programs (Word, Excel, Outlook), as well as web and design software (such as Adobe Creative)
• Strong interest in learning best practices and processes within a communications department
• Excellent listening, verbal and writing skills.
• Ability to work simultaneously on a variety of complex projects ; ability to determine priorities and balance work flow, balancing changing workload expectations and frequent interruptions
• Strong organizational and analytical skills;
• Demonstrated initiative to analyze and resolve problems quickly and efficiently
• Demonstrated experience in project coordination and implementation

About Coast

Coast Mental Health (Coast) is one of the largest mental health non-profit societies in Canada and operates a large array of innovative housing and community-based rehabilitation services for people with a mental illness living in and around Vancouver. Coast operates in the Lower Mainland of British Columbia providing approximately 1000 people with supportive housing and 4000 clients living in the community with a wide variety of programs and services.

Coast fosters a client-driven, recovery-oriented environment that promotes restoring health, personal growth and a return to society for individuals with a mental illness through advocacy and providing direct programs and services. Coast is deeply invested in cultural safety, reconciliation, and anti-racism. Our employees receive training on cultural humility, trauma-informed practice, and inclusive leadership. We strive to reflect the communities we serve and value lived experience alongside professional qualifications.

Why Coast

• We recognize safety as a top priority for the organization.
• We believe in our people and recognize hard work.
• We operate client-centered care under the principles of psychosocial rehabilitation.
• We offer a variety of work placement opportunities within the organization.
• We strive to be the best that we can be.
• We hold Exemplary Standing with Accreditation Canada.
• We have been recognized with numerous awards for our innovative programming.
• We care about our employees, and believe in living our values and culture throughout the organization

Some of the Benefits we Offer

• 100% employer-paid benefits for employees and their families.
• Vision Care, Dental Care, Prescription Drugs, Naturopath, Acupuncture, Chiropractic, Group Life, Massage therapy, Physiotherapy, and Unlimited Out-of-Province and Out-of-Country Emergencies.
• General sick-leave accruals.
• Long-term disability programs. Short-term disability programs available to exempt positions only.
• 5 days of paid leave for Indigenous Employees for Ceremonial, Cultural, and Spiritual events per year.
• 8 weeks of paid leave for gender affirming care for medical procedures for transgender and gender diverse employees, cumulative total.
• Employee and Family Assistance Program, which includes personal counselling, Life Coaching, Financial Coaching, Legal Referral and Advisory Services, and Health Coaching. In addition, Coast provides a cognitive behavioural therapy program (CBT abilities program) and Headversity for managing a variety of life issues and includes self-paced therapeutic support.
• Municipal Pension Plan with guaranteed lifetime monthly pension when you retire. More information can be found at: https://mpp.pensionsbc.ca.

***For any unionized positions, current/internal Coast employees must apply within seven (7) days of the posting date with their internal UKG account (using their Coast email address), in order to be considered as an internal applicant. Current/internal Coast employees who apply to a unionized position using an external account (or email), or after the seven (7) day deadline will be considered an external candidate. In this case, seniority will not be considered.***

Coast Mental Health is committed to creating a culture of diversity and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, gender, ethnicity, sexual orientation, religion or disability