Job Description: Medical Receptionist/Clinical Health Assistant (CHA)

Schedule: Monday - Friday 8:00-4:30 pm

The MacEwan University Health Centre is a new state-of-the-art primary care clinic, located in downtown Edmonton, focused on the Patient-Centered Medical Home model which provides patient-centered, comprehensive, coordinated, and accessible care based on the patients needs. MUHCs unique academic teaching, medical home model of health care provides a friendly, supportive, caring and learning environment. Along with supporting work-life balance and a positive team environment, we empower our staff to enhance their skills, to foster growth and development with educational opportunities.

Reporting to the CHA Supervisor, the Medical Receptionist/ Clinical Health Assistant (CHA) is typically the first point of clinical contact for patients and is responsible for providing care and support to patients in the clinical environment, as well as helping them navigate community resources. Similar to that of a Medical Office Assistant, the Clinical Health Assistant (CHA) features an exciting expanded scope aspect to this role as a non-physician practitioner which allows for more training and educational opportunities. The Clinical Health Assistant works collaboratively with other CHAs, their Primary Care Nurse supervisor and a physician lead to manage an assigned panel of patients. This will be a demanding, challenging, and rewarding role within the clinic.

Receptionist Duties and Responsibilities

• Greet and register all patients upon arrival in a professional and friendly manner
• Answer multi-line phones
• Schedule and manage patient appointments
• Configures EMR appointment scheduler
• Provide patients with support and guidance as needed
• Completes daily EMR tasks as assigned
• Update patient information in the EMR
• Maintain a clean and efficiently ran reception and waiting room space
• Sorts mail and monitors electronic and manual faxes
• Other general administrative duties

CHA Duties and Responsibilities

Direct Patient Work:

• Communicates with patients by phone as per team member task requests
• Greets and rooms patients
• Reviews routine screening for prevention and detection of diseases and/or illnesses and initiates requisitions for services
• Performs vitals
• Elicits focused histories for specialized presenting concerns
• Assists in minor procedures as required
• Chaperons for sensitive exams
• Performs initial blood and urine screening
• Performs electrocardiograms
• Updates EMR as required
• Prints post visit summary for patient
• Assists with home visits as required
• Assists with group visits as required

Indirect Patient Work:

• Participate in morning huddle with nurse, physician and residents
• Prepare schedule and charts for next days patients
• Work with the team nurse to follow up on any team tasks
• Organize group visits materials, patients, logistics, staff required, and notification of patients

Non-patient Work:

• Sterilizes surgical equipment
• Create supply lists, cleans and stocks rooms
• Cleans computers, monitors and surfaces in exam rooms

Qualifications

• Medical Office Assistant diploma/certification
• Criminal Record and Vulnerable Sector check
• 2+ years medical office experience, Primary Care experience considered an asset
• EMR experience an asset
• Proficient with Microsoft Office applications
• Excellent communication and time management skills
• Willing to train for expanded scope practices such as Phlebotomies, ECGs, etc.
• Professional and friendly manner
• Enthusiastic and thrives in a fast paced and changing environment
• Applicants in consideration will be required to adhere to a criminal record search.

We provide competitive compensation, professional development, and a full benefits package:

• Medical/Dental/Vision
• Maternity Leave
• Parental Leave
• Paid Holidays
• Vacation/Paid Sick Leave
• RRSP

Applicants in consideration will be required to adhere to a criminal record search. We thank you for your interest, however, only qualified applicants will be contacted. Out-of-province/country applications will not be considered.