About

Our client, a prominent commercial real estate firm, is looking to hire a fully on-site Insurance Claims Manager for its Commercial Properties (Office and Industrial) in Surrey.

Duties:

• Oversee and manage the entire process of commercial property claims, from initiation through to resolution.
• Act as the main point of contact between the organization and external insurance companies, brokers, and adjusters.
• Ensure timely reporting of claims to the insurance company as per policy terms and organizational procedures.
• Maintain accurate and up-to-date records of all claims, including details, status, and outcomes.
• Assess and investigate the validity of claims to ensure they are in compliance with company policies and insurance guidelines.
• Analyze potential risks and exposures related to property claims and suggest mitigation strategies.
• Collaborate with insurance adjusters, brokers, and external stakeholders to ensure proper handling of claims.
• Negotiate settlements, settlements offers, and final resolutions on behalf of the company.
• Review insurance policies to ensure that the company is adequately covered and understands the scope of coverage for each property.
• Provide guidance on claim coverage, exclusions, and policy terms to relevant internal departments.
• Recommend and implement strategies to mitigate potential risks to commercial property, reducing the likelihood of future claims.
• Manage any disputes between the organization and external insurance parties, seeking resolutions that benefit the company.
• Coordinate legal involvement if necessary, ensuring appropriate steps are taken to resolve claims-related conflicts.

Must haves:

• Min. 3 years of experience working in insurance or risk management, preferably within the commercial property or real estate sector.
• Experience handling property and casualty insurance, liability claims, and property-related policies is crucial.
• Strong negotiation skills for dealing with brokers, underwriters, and insurance companies.
• Knowledge of insurance policies and coverages specific to commercial properties (e.g., property damage, business interruption, liability insurance).
• Strong communication and interpersonal skills, especially when coordinating between various stakeholders like brokers, property managers, and tenants.
• Analytical skills to evaluate coverage, assess risks, and ensure optimal protection for the company's portfolio.
• Familiarity with contract terms and the legal side of insurance policies is important.
• Attention to detail and problem-solving ability to navigate insurance claims and policy discrepancies.
• Ability to work under pressure when managing claims, renewals, or compliance issues.