Our philosophy is simple: in a world fast approaching commoditization, our job is to make clients' brands unignorable. We believe creating unignorable brands begins with putting the consumer at the center of our thinking. We believe that people are smart and respond to brands that speak to them with intelligence, insight and purpose. Because when people don't have to engage with your work anymore, you have to make them want to.

We believe in diversity and inclusion. We believe diversity drives better thinking, creativity, and innovation, and we are working to build a culture that includes and values different voices and perspectives. We also recognize that we're still learning. To support an inclusive environment where employees feel empowered to share their experiences and ideas, we have a diversity and inclusion team, and mandatory Unconscious Bias Training, and rigour in our recruitment process.

The Role:

As an Account Supervisor, you bridge the gap between client needs and agency brilliantly, effectively managing both up and down. You've mastered all things administrative and are now ready to address more complex business issues and seek out opportunities to develop new projects, skills, and experience. You lead projects from brief to execution, ensuring top-notch creative output while managing budgets and timelines. You advocate for great work and learn the skillful art of striking the balance between what's best for both the agency and the client. You are accountable to be self-directed to ensure both the work and relationships (internal & with client) are managed to the highest creative standards.

Responsibilities:

Client Relationship Management:

• Serve as the main conduit for all client requests, building and maintaining strong relationships with them.
• Manage the development of all client communications and presentations.
• Actively participate with strategic leadership in internal creative reviews providing input from both a business and client perspective.
• Win in both the big and small moments. It's as much about the big lifts and tasks as it is timely follow-ups, acknowledging requests, and not leaving clients in the dark when there's a lot going on behind the scenes.

Strategic Leadership:

• Bring a strong point of view on the work and situation, based on the brief and/or objectives of the meeting.
• Maintain a critical and strategic eye on the work, extending beyond tactical components such as specs and logo size.
• Bring value to each and every meeting and interaction, contributing insightful perspectives and solutions.
• Exhibit strong presence, commanding attention and respect through confident communication and thoughtful contributions.

Project Oversight:

• Execute projects flawlessly from brief to completion, ensuring timely delivery within budget.
• Ensure flawless production and project management oversight, being the process “expert” on the team always upholding the quality of the work.
• Proactively identify and mitigate risk by foreseeing issues and problem-solving appropriately.

Team Support:

• Provide administrative oversight across all projects, reviewing and providing approvals.
• Confidently share knowledge of agency rules and processes with other departments.
• Collaborate with internal and external creative teams, production partners, and engage with resources across [Agency Name] and partner agencies.

Positive Agency Force:

• Recognize that it's more about the "we" than the "me," fostering a collaborative and supportive team environment.
• Be conscientious about how you show up, understanding that energy is contagious and your presence impacts the bigger picture.
• Pause to think about your impact on others and the overall agency culture, striving to be a positive and uplifting influence.

Budget and Financial Management:

• Collaborate with the finance team, helping to develop financial acumen in the interest of both the agency and the client.
• Track and monitor hours and budgets to make sure projects stay on track.

Skills and Experience:

• You have 3-5 years of advertising experience in account management, or equivalent.
• You are self-driven and take ownership of your work.
• You are enthusiastic and embrace change.
• You possess exemplary people skills (you know how to "read the room" and manage to it).
• You have a strong understanding of the current industry and an awareness of new trends and the competitive landscape.
• You are unflappable, have a positive attitude, and provide calm in every potential storm.
• You possess excellent written and oral communication skills, and a high attention to detail.
• You have strong presentation skills and the ability to clearly articulate ideas and work.
• You have a track record of successfully delivering multi-channel campaigns.
• You have the ability to proactively lead work by thinking ahead and providing all stakeholders with the information and assets needed to deliver an assignment with excellence.
• You have a proven ability to build strong, constructive relationships with clients and agency teams.
• You have an ability to problem-solve calmly and effectively and handle difficult situations with diplomacy and tact.

How This Translates into Perception:

• Trusted Advisor: Seen as a reliable and knowledgeable resource for both clients and internal teams.
• Effective Communicator: Known for clear and concise communication, ensuring everyone is on the same page.
• Proactive Problem-Solver: Viewed as someone who anticipates challenges and develops creative solutions.
• Growing Leader: Perceived as a capable leader who can guide and mentor junior team members.
• Positive Influence: Recognized as a positive force within the agency, contributing to a collaborative and supportive environment.
• Results-Oriented: Focused on delivering high-quality work that meets client objectives and agency standards.