Resident Services Assistant

Shannon Oaks | Vancouver, British Columbia, Canada | Full Time

The Opportunity

At Baptist Housing, every day is an opportunity to help our seniors experience life well in supportive, vibrant communities. As a member of our team, you'll find a fulfilling career in a collaborative environment where your growth and well-being are genuinely valued.

We're currently seeking a dedicated and compassionate Resident Services Assistant to join our team at Shannon Oaks Vancouver, an all-inclusive premier Independent Living Residence for seniors. This role provides essential administrative and concierge support, ensuring a warm, professional, and efficient experience for our residents and guests.

About The Role

As a Resident Services Assistant at Shannon Oaks Vancouver, you will be an ambassador of hospitality, providing administrative support to the business office and delivering exceptional service to residents, families, and visitors. Reporting to the Resident Services Manager, you will handle general office tasks, respond to resident inquiries, manage emergency calls, and maintain accurate records, all while fostering a welcoming and supportive community environment.

Key Responsibilities

• Act as an ambassador of Baptist Housing, modeling organizational values and demonstrating servant leadership

• Provide professional reception services, answering inquiries from residents and visitors via phone or in person

• Respond promptly to resident medical emergencies, primarily by contacting 911

• Perform general office duties, including photocopying, faxing, filing, ordering supplies, and maintaining office equipment

• Create and manage documents and spreadsheets using Microsoft Word and Excel

• Facilitate new resident onboarding, including setting up confidential files, and managing logistics like lockers, parking, and keys

• Maintain a confidential resident database and accurate tenancy records

• Record meal tickets, compile daily attendance lists, and prepare monthly census reports for billing purposes

• Track and invoice resident charges (housekeeping, meals, utilities) and respond to related inquiries

• Receive and communicate maintenance requests via the Maintenance Care program

• Support resident move-ins, move-outs, and transitions

• Maintain resident earthquake kits

• Assist the Administrator with projects, participate in team meetings, and support resident events

• Attend work-related conferences and seminars for professional development

• Promote a culture of health and safety, ensuring compliance with WorkSafe BC regulations.
  

Requirements

• Secondary school graduation

• Formal training in basic accounting and Microsoft Word/Excel

• Emergency First Aid – Community Care training (St. John Ambulance or equivalent)

• Minimum of 3 years' experience as a Resident Services Assistant or equivalent combination of training and experience

• Exceptional interpersonal, communication, and problem-solving skills

• Proficiency in Microsoft Office, with strong Word and Excel skills

• Knowledge of basic accounting and billing practices

• Highly detail-oriented with excellent organizational and time-management skills

• Ability to maintain confidentiality and handle sensitive information

• Service-oriented mindset with the ability to work independently and collaboratively

• Physical and mental ability to perform assigned duties

About You

You're compassionate, professional, and service-oriented, with a natural ability to connect with residents, families, and team members. You thrive in a fast-paced environment, managing priorities with ease and maintaining a calm, positive presence. Detail-oriented and organized, you take pride in creating a welcoming atmosphere and delivering exceptional support. Your commitment to confidentiality, problem-solving, and teamwork aligns with our values of compassion, honesty, respect, and servant leadership.

Compensation & Benefits

• We provide a competitive compensation package with an hourly wage of $25.76 at 37.5 Full-time hours per week.

• Your comprehensive benefits include employer-paid extended health and dental coverage, along with a generous four weeks of vacation.

• Additionally, we provide RRSP matching contributions and support for your ongoing professional development.

Baptist Housing Careers

Our Promise

At Baptist Housing, every day is an opportunity for you to help our seniors experience life well in supportive communities. As a member of our team, you can experience a fulfilling career while working in a collaborative environment where support for you is prioritized. Joining Baptist Housing means becoming a part of a committed and compassionate team that strives to create a warm and relational community where you can confidently bring your whole self to work, knowing that your contributions are valued and recognized. Our people and our values are what set us apart, and together we make a meaningful difference in the lives of our residents.

Why Work at Baptist Housing?

• Meaningful Service: Your work matters! You can make a real impact on the lives of our residents. Your role is both fulfilling and purposeful.

• Supportive & Fun Community: We're more than colleagues. Experience a supportive, safe and fun environment where we take our work seriously, but not ourselves.

• Recognition & Appreciation: Experience appreciation events and receive recognition awards through our team programs.

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