Accurate Network Services Inc. is on the hunt for a master-class Junior Tier 2 Technical Analyst to join our team in our Edmonton or Calgary office!

The person who holds this role is the voice at the end of the line providing awesomenot to mention criticalcustomer support. As the core of the Accurate Service Desk, we count on you to create an incredible customer experience by troubleshooting the issues that arise in a timely and effective manner.

As a Technical Analyst at Accurate, you will be working with a small team of techs to support a select group of clients. We use Autotask to track tickets and time worked, and well provide ample training on how the mechanics of the system work.

This is a full-time position (weekdays from 7:00 am to 3:30 pm) with potential for occasional after-hours and weekend work. You will be required to take part in an on-call rotation to respond to client after-hours emergency calls (approximately one week every 18 weeks). This role is primarily based out of the office, however there may be occasional onsite work at our clients locations.

Key Accountabilities

Bring tickets to resolution to minimize the client downtime working remotely and going onsite to the clients location, as needed.

Ask for help or escalate tickets as needed.

Communicate with the client at each stage of the ticket.

Answer client calls from the team phone queue.

Update our documentation with every ticket to maintain up-to-date and accurate client information.

Qualifications & Experience

You are a new graduate from a technical program looking for your first role in IT with some foundational knowledge:
o Providing either remote and/or deskside IT support
o Administrating and troubleshooting Windows 10/11 devices
o Administrating and troubleshooting Microsoft 365 and Azure environments
o Administrating and troubleshooting Line of Business applications

o Administrating and troubleshooting Printers and SMTP settings
o Troubleshooting Network issues

Strong communication skills to work with vendors and clients directly

Strong problem solving skills

A valid drivers license and reliable vehicle

Why Work Here?
We offer competitive salaries, health and wellness benefits (including a health spending account), a
fitness allowance, and flexible hybrid work optionsbut so do a lot of other companies.
What makes Accurate stand out from the herd?
We value your personal and professional growthwe offer generous professional
development allowances, and youll have the opportunity to grow upwards in your career
Youre not a cog in a giant, immoveable, unthinking machinebe a part of a company where
your voice is valued and your ideas can be put into motion
Lifes too short to work with people you dislikewe focus on building a diverse crew of good
and talented people, and we stay connected through social events worth writing home about
About Us
Accurate Network Services Inc. is an IT Managed Services Provider serving Edmonton and Calgary.
Our mission is to use Accurate as a platform to better the lives of the people we work withthrough
collaborative partnerships with our clients, employees, vendors, and surrounding communities, we
believe we can achieve that. Weve been living out our vision for over 15 years, growing from a one man-shop
tothe50+personorganizationwearetoday.Wereproudoftheboutiqueserviceweofferourclientsservicesogood
itsactuallyworthtalkingabout;themajorityofour businessgrowthisthe resultof word-of-mouthreferrals.