Role Details

Work Location: Toronto, ON – Remote-First, occasional travel to Toronto may be required

Compensation: $181,000-$200,000

Reports to: CEO

Employment Type: Full-time

Your Role

We're looking for a technically capable, execution focused, and forward-thinking individual to step into our CTO role and guide the evolution of our technology ecosystem. This leader will provide critical insights and hands-on support to improve efficiency through automation and augmentation, guide key platform migrations, and ensure our tech stack is aligned with current and future business needs, leveraging a strong working knowledge of AI. While this position is ideal for someone early in their leadership journey, the role comes with significant ownership and visibility.

This role offers a unique opportunity to shape the technology strategy of our organization while gaining valuable leadership experience.

What You'll be Doing

Technology Strategy & Leadership

• Act as the primary technology leader across the organization
• Develop and implement the organization's technology roadmap in alignment with strategic goals
• Serve as a key advisor to the executive team on technology decisions and investments, particularly in terms of how we can best leverage AI for our future direction
• Explore and recommend scalable ways to integrate technology into client work
• Act as a consultant for client proposals to determine technical feasibility and innovation potential

Automation & Augmentation

• Oversee the organization's automation strategy, including providing consultation on artificial intelligence (AI) tools to increase organizational optimization
• Identify, assess, and prioritize automation opportunities across workflows
• Implement AI-enabled solutions, including RAG (retrieval-augmented generation), agents, and augmentation tactics to reduce time on low-value work
• Serve as a champion for embedding automation in both internal operations and client deliverables

Project Management & System Migration

• Oversee the migration from Google Workspace to Microsoft 365
• Lead the transition from our current Professional Services Automation (PSA) tool to a new platform, ensuring minimal disruption to operations
• Coordinate with internal teams and external vendors to ensure projects are delivered on time, within budget, and with high quality

Infrastructure & Operations

• Maintain oversight of all IT infrastructure and systems to ensure reliability, security, and scalability.
• Provide oversight into technology-enabled service models
• Implement best practices for data management, user access, and cybersecurity
• Serve as the escalation point for IT-related issues, providing hands-on troubleshooting when necessary
• Guide tech/digital resourcing decisions, capacity management, and use of contractors.
• Audit current tools and systems to identify gaps, overlaps, and areas for improvement, including how best to leverage AI
• Establish and monitor technology efficiency goals and metrics

Stakeholder & Vendor Management

• Collaborate with our CEO & COO to determine most effective strategy for the organization
• Work with our IT Managed Service Provider, cross-functional teams and manage external technology partners
• Work with our Operations team to optimize software license renewals and organization

Your Qualifications

• 7–10 years of progressive experience in IT, systems administration, or technology project management
• 3-5 years of experience in a Chief Technology Officer role or similar role
• Strong hands-on experience with technical systems and applications
  • Microsoft 365, CoPilot Studio an asset
  • PSA platforms (e.g., ClickUp, Monday.com, Teamwork, etc.)
  • Artificial Intelligence
• Demonstrated experience leading system migrations or similar technical projects
• Strong ability to understand current systems within an organization, conduct needs analyses to determine gaps and recommend suitable solutions
• PMP or similar project management certification is a plus but not required
• Understanding of IT operations, cybersecurity best practices, and infrastructure planning
• Strong communication and stakeholder management skills

Company DescriptionAbout Metrix
Metrix provides strategy and design solutions that make change happen. We're a Toronto-based agency that provides services in relation to Learning & Development, Healthcare Marketing, and Career Development. We guide people and organizations towards a better future by providing innovative and effective learning and marketing solutions.
From custom workplace learning solutions to strategic healthcare marketing consultation with accompanying impactful tools, we assist our clients in reaching their goals. Everything we create is ultra-custom and built in a strong partnership with our clients, so that they can each meet their specific and unique business objectives. We consult across a range of industries, including pharmaceutical, financial services, retail, government, and non-profit.
We are proudly a People First company, and an equal opportunity employer. We know that a diverse team makes us stronger. This includes diversity of individual identities, as well as of thought, opinion, and skill sets. We take action to create an inclusive and equitable workplace and community. Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. If you're excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this role or another role.
We seek out input, support, and feedback from diverse stakeholders to get the best results. We also aim to work with organizations that share our strong commitments to driving equity and equality.
We encourage people from all backgrounds and identities to apply, and to please let us know if you need any type of accommodation throughout the recruitment process.
We are committed to our team's wellbeing and trust our people to get their job done from where they feel happiest and most productive. We have several perks our staff can enjoy as well, which include a 4.5-day work week, benefits from day one, extra paid time-off allotments, career development opportunities, and more. Our physical workspaces are open; however, we will operate as a 100% work-flex company. You'll be able to work from our workspaces located all over the country, from home, or a combination of both!
All interviews will take place over the phone/video.
Our Values
People First
Accountable Always
Strength through Diversity
Time Matters
A Step AheadCompany DescriptionAbout Metrix Metrix provides strategy and design solutions that make change happen. We're a Toronto-based agency that provides services in relation to Learning & Development, Healthcare Marketing, and Career Development. We guide people and organizations towards a better future by providing innovative and effective learning and marketing solutions. From custom workplace learning solutions to strategic healthcare marketing consultation with accompanying impactful tools, we assist our clients in reaching their goals. Everything we create is ultra-custom and built in a strong partnership with our clients, so that they can each meet their specific and unique business objectives. We consult across a range of industries, including pharmaceutical, financial services, retail, government, and non-profit. We are proudly a People First company, and an equal opportunity employer. We know that a diverse team makes us stronger. This includes diversity of individual identities, as well as of thought, opinion, and skill sets. We take action to create an inclusive and equitable workplace and community. Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. If you're excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this role or another role. We seek out input, support, and feedback from diverse stakeholders to get the best results. We also aim to work with organizations that share our strong commitments to driving equity and equality. We encourage people from all backgrounds and identities to apply, and to please let us know if you need any type of accommodation throughout the recruitment process. We are committed to our team's wellbeing and trust our people to get their job done from where they feel happiest and most productive. We have several perks our staff can enjoy as well, which include a 4.5-day work week, benefits from day one, extra paid time-off allotments, career development opportunities, and more. Our physical workspaces are open; however, we will operate as a 100% work-flex company. You'll be able to work from our workspaces located all over the country, from home, or a combination of both! All interviews will take place over the phone/video. Our ValuesPeople FirstAccountable AlwaysStrength through DiversityTime MattersA Step Ahead