Job Description

Account Director / Senior Account Director Beauty

Reporting to the President, the Account Director (AD) or Senior Account Director (SAD) will lead strategic oversight and day-to-day management of two cornerstone clients in the cosmetics and skincare verticals. With a strong focus on growth and client retention, the ideal candidate combines sharp strategic thinking, creative vision, and a commercial mindset. This role demands deep expertise in integrated communications, an innate understanding of the beauty industry, and strong leadership and mentorship skills.

Youll thrive here if you're a collaborative, ambitious, and detail-obsessed leader who can inspire teams, cultivate trusted client relationships, and deliver bold, breakthrough work in a fast-paced, ever-evolving environment.

• Strategic Direction: Serve as the senior lead across accounts, offering expert counsel and long-term planning that aligns with brand and business goals.
• Integrated Planning: Develop and oversee 360 communications strategies across PR, digital, social, influencer, and experiential platforms.
• Relationship Management: Act as a trusted partner to clientsproactive, solution-oriented, and always one step ahead of their needs.
• Creative Oversight: Drive the development of disruptive, compelling narratives, pitches, press materials, and campaigns that push creative boundaries.
• Project Management: Lead program execution from start to finish, ensuring timely delivery, budget alignment, and cross-functional collaboration.
• Insights & Reporting: Provide thoughtful, data-driven reporting and recommendations that demonstrate campaign effectiveness and ROI.
  

• Mentorship: Motivate and develop junior team members through feedback, coaching, and structured growth plans.
• Performance Oversight: Manage direct reports, conduct regular reviews, and champion professional development.
• Resource Planning: Collaborate with senior leadership to optimize staffing, workflows, and account profitability.
• Talent Acquisition: Support recruitment, onboarding, and integration of new hires.
  

• Revenue Growth: Identify upsell opportunities within existing accounts and contribute to agency revenue goals.
• New Business: Lead or support new business pitches, contributing strategic insights and presentation expertise.
• Thought Leadership: Represent the agency at industry events, awards, and panels to elevate visibility and reputation.
  

• Onboarding & Retention: Lead seamless onboarding of new clients and implement proactive retention strategies.
• Innovation: Constantly explore and introduce new ideas, tools, and trends to add value to client programs.
• Trend Expertise: Stay on the pulse of beauty, consumer behavior, influencer culture, and media landscapes in Canada.
  

• Experience: 57+ years in a PR/communications agency, with direct experience in the beauty, skincare, or CPG sectors. Tier 1/Tier 2 brand experience is an asset.
• Leadership: Proven track record in leading high-performing teams, with a motivational leadership style.
• Strategic Thinking: Adept at translating business goals into actionable, results-driven communications strategies.
• Beauty Industry Expertise: Deep and current connections with Canadian beauty editors, journalists, and influencers are essential.
• Canadian Market Expertise: Knowledge of key cities, shopper demographics and understanding of the beauty retail landscape.
• Communication: Exceptional writing, presentation, and interpersonal skills, with a high degree of emotional intelligence.
• Analytical Acumen: Strong understanding of measurement, reporting, and ROI in communications and marketing.
• Detail-Oriented: Ability to manage complex information with accuracy, clarity, and speed.
• Education: Bachelors degree in Communications, Public Relations, Marketing, or a related field

Additional Requirements

• Willingness to travel domestically and internationally as needed.
• Availability to support client events and launches outside standard business hours.
• Ability to lift and transport up to 25 lbs as part of event support.
• Participation in occasional research and administrative tasks as required.
  

• Supportive Leadership: We foster a culture built on respect, collaboration, and creativity.
• Health & Wellness: Full benefits (medical, dental, vision) for full-time employees after 3 months.
• Flexible Workweek: Enjoy a 4-day workweek with hybrid flexibility.
• Holiday Break: Paid company-wide closure during the December holiday season.
• Wellness Tools: Complimentary Calm app subscription and access to Perkopolis.
• Profit Sharing: Eligible employees can receive an annual bonus through our profit-sharing program, following a defined eligibility period
• Work from Anywhere: After one year, enjoy the freedom to work from anywhere.
• Celebration Perks: Gift cards for milestones and an additional vacation week on your 5th anniversary.