Position Summary

Working in a small team, the Contracts and Billing Administrator will work closely with the Accounting team members, Customer Service, and Sales, and will be responsible for all aspects related to customer support contracts, support billing, and other duties as required. Key responsibilities will include set up and renewal of support contracts and sales warranty, reviewing and pricing out of scope and time and materials work orders. This position requires someone with excellent communication skills, detail oriented with strong data entry skills.

Key Responsibilities

• Monitor and manage the renewal pipeline for expiring contracts and warranties, initiating timely outreach to customers.
• Prepare and issue renewal documentation, including updated pricing, terms, and service options.
• Maintain accurate contract records in the CRM and contract management systems.
• Collaborate with Sales and Customer Success teams to align renewal offers with customer needs and company strategy.
• Identify upsell or cross-sell opportunities during the renewal process and pass leads to Sales.
• Ensure contract compliance with company policies and legal requirements.
• Track and report on renewal metrics (e.g., renewal rate, churn rate, and customer feedback). We don't do this now
• Assist in the development and improvement of contract templates, workflows, and documentation processes.
• Support audit requests and ensure proper contract archiving and documentation.
• Pricing of completed work orders for accounting billing
• Review outstanding contracts for payment and follow up with customers

Qualifications

• 2+ years of experience in contract administration, customer service, or sales operations (experience in a POS or technology environment is a strong asset).
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office Suite; specifically Excel
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a deadline-driven environment.
• Customer-centric mindset with a proactive approach to problem-solving.
• Experience with Netsuite One World is an asset

Company DescriptionAM/PM Service, established in 1987, is a premier POS solutions provider operating across Canada and the United States. The company offers end-to-end services—including hardware, software, installation, and support—customized to meet each client's needs. Through strategic partnerships with leading brands and a commitment to innovation, AM/PM Service delivers reliable, cutting-edge solutions to a diverse range of industries. With over three decades of experience, it remains a trusted partner for businesses seeking scalable and effective POS systems. AM/PM Service is also recognized as a great place to work—valuing its people, investing in professional growth, and offering meaningful career opportunities in a dynamic, technology-driven environment.Company DescriptionAM/PM Service, established in 1987, is a premier POS solutions provider operating across Canada and the United States. The company offers end-to-end services—including hardware, software, installation, and support—customized to meet each client's needs. Through strategic partnerships with leading brands and a commitment to innovation, AM/PM Service delivers reliable, cutting-edge solutions to a diverse range of industries. With over three decades of experience, it remains a trusted partner for businesses seeking scalable and effective POS systems. AM/PM Service is also recognized as a great place to work—valuing its people, investing in professional growth, and offering meaningful career opportunities in a dynamic, technology-driven environment.