Location: Windsor (preferrable) or Toronto (North York)

Duration: 6 months to start - high chance of extension

Hybrid Model: 2 days a week on site / 24x7 on-call support on a rotating basis and ability to work occasional early or late shifts to support changes

Start date: End of June

Requirements:

• 4+ years of total experience - looking for someone who is eager to learn new things and work with a senior team member as a mentor.
• Experience with Telephony tech (Avaya including Avaya Aura Contact Center, Nuance IVR)
• Experience with Contact Center applications (Verint WFO and EM)
• Experience with SIP trunks, PBX, VoIP
• A degree or college diploma in Computer Science, Telecommunications or a related discipline
• Bilingual French/English would be an asset
• Have to be open to 24x7 on-call support on a rotating basis

Core Responsibilities:

• Assist in the planning, design, implementation and operation of complex Telephony Infrastructure systems that include the following services: IP telephony, IVR Systems, Contact Center services and applications, Data Center networking environments
• Monitor network telephony performance and capacity
• Performance monitoring and baseline analysis
• Responsible to comply with corporate IT and Security policies