PHP Software Developer & Product Support L3

JOB DESCRIPTION

The Nationwide Group (TNG) is a pioneer in designing and developing outsourced financial services software, exclusively focused on creating comprehensive and customizable solutions for the real estate industry. Utilizing world-class technology, TNG delivers solutions to the entire mortgage life cycle through its affiliated organizations.

TNG benefits from a broad product suite, infrastructure, and industry expertise and has transformed the home purchase, sale, mortgage, and refinance process for consumers, lenders, realtors, and mortgage brokers.

POSITION DETAILS:

This senior role, reporting to the IT Software Engineering Manager, combines responsibilities of a PHP Software Developer and Tier 3 Product Support. The candidate will deliver well-designed, testable, and efficient code for PHP application development projects and provide advanced product support to minimize service disruptions. This role is part of an AGILE development team working within two-week sprint cycles and involves interaction with various departments, including Sales, Operations, and IT.

RESPONSIBILITIES:

PHP Development:

• Develop new functionalities for international web applications using PHP programming and frameworks.

• Maintain and enhance existing PHP-based components and functionality for company applications.

• Design and conduct unit tests.

• Integrate PHP applications by designing database architecture and server-side scripting.

• Build event-based integrations between applications and portals.

• Maintain and create technical documentation such as design documents, deployment guidelines, process flow, and data flow.

Product Support:

• Provide tier 3 level product support to clients, minimizing service disruption and facilitating operations.

• Reproduce and confirm product defects, reporting to Field Engineering and Product Management.

• Provide product training to Tier 1 & 2 support.

• Maintain required product environments for Customer Care and Technical Support organization.

• Ensure customer and partner inquiries are responded to within established timeframes.

• Resolve and fix defects and bugs independently.

• Interact with customers via phone, email, and screen sharing tools to communicate workarounds and solutions.

• Identify inefficiencies in support processes and work with the engineering team to build automations and improvements.

Collaboration:

• Work closely with cross-functional teams to complete application development by coordinating requirements and schedules.

• Contribute to team meetings and troubleshoot development and production problems across multiple environments and operating platforms.

• Gather requirements from clients and company stakeholders.

Production Support:

• Provide production support as a subject matter expert and collaborate in preparing business requirements into application code.

• Maintain knowledge of and adhere to all organizational policies, including data, security, and health & safety policies.

• Provide research and advice on new technologies to enhance applications.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

HP Development:

• 5+ years of high-level experience with web technologies used in LAPP projects (Linux, Apache, PostgreSQL, PHP).

• 5+ years of PHP programming and frameworks, PostgreSQL, MySQL database.

• 5+ years of Web 2.0 application development (jQuery, JSON, JavaScript, AJAX).

• Well-versed in object-oriented programming and its frameworks (MVC, Spring, JSF).

Product Support:

• 3+ years of full-time experience with L3 client services in an application/data and/or technical support role, preferably in the financial services/industry.

• Excellent knowledge of REST and SOAP design models.

• Experience with frontend frameworks (jQuery, VueJS, or React).

• Excellent debugging skills (using IDEs and CLI).

• Knowledge of MVC patterns.

• Knowledge of SQL queries.

General:

• Familiarity with tools such as JIRA, SVN, Git, and Jenkins.

• Experience in Scrum, Agile methodology, and Software Development Lifecycle.

• Experience with AWS technologies.

• Experience with containers.

• Experience with CI/CD pipelines.

• Knowledge & understanding of the Cloud technology stack.

• Knowledge of software development, implementation, and quality assurance methodologies.

• Knowledge or hands-on with client/server computing & multiple operating platforms.

• Proactive “service-first” and “trainable” attitude.

• Excellent written and verbal communication skills.

• Strong organizational skills and the ability to handle multiple projects and priorities.

• Ability to work well under pressure and handle difficult customers professionally.

• Familiarity with Java/J2EE (Spring Framework, Spring Boot, Hibernate, JSF, JSP) is an asset.

• Experience with Java required.

• Experience with PHP required.

• Solid understanding and experience with the real estate industry.

• Exceptional organizational skills and ability to prioritize work effectively.

• Ability to respond to changing demands and priorities.

We are committed to providing persons with disabilities equal opportunities regarding all employment activities, including access to jobs and accommodations during employment as required, in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA).