Our Client
Celebrating 30 years of providing the Tsawwassen area with high-quality repairs on all makes and models of vehicles, including Tesla and other electric models, our Client is an ICBC accredited Collision Repair Shop focused on getting you back on the road in pre-accident condition. With expertise in glass, body & mechanical repairs for both insurance and private pay clients, the only thing better than having your car worked on at our Client's shop is working IN our Client's shop!
What's in it for You?

• A fast-paced, team-oriented environment where everyone is truly working toward a common goal of quality while being compensated with a competitive base salary of between$60k - $65kannually (this is not a flat rate or bonus-driven environment)
• Monday-Friday position with REAL work/life balance. NO WEEKENDS!
• Comprehensive Benefits Program at a shared cost AND a companyRRSP program with company match - taking care of your present and future needs
• Ample opportunities for professional growth through ongoing training and potential for further advancement

The Opportunity
As a member of a three-person front office team, theCollision CSRwill work collaboratively with estimators and the Operations Manager to provide an exceptional customer experience at all stages of the repair process. The successful candidate will be highly organized, detail-oriented and customer-centric, an ideal fit for someone who enjoys working directly with customers, has solid administrative skills and is eager to learn more about the collision repair process.
This is a full-time, on-site position located inDelta, BC. Only current residents of Greater Vancouver with reliable transportation to and from the Delta area will be considered, as relocation assistance and/or international sponsorship are not offered at this time.
Required Experience and Qualifications

• 5+ years of experience working in a front-facing customer service-based role is required.
• Current knowledge or understanding of the Automotive Industry in some fashion is required; specific Collision Industry experience/knowledge would be considered a significant asset.
• Experience with Glass Repair would be a definite plus
• Proficiency in Microsoft Office Suite is a MUST
• Highly detailedwith strong administrative and organizational skills
• Complete fluency in English(reading, writing and speaking)

Responsibilities of the Position

• Answer phones and welcome customers into the shop, assessing their needs and directing them to the appropriate department when necessary.
• Manage customer intake, inquiries, follow-up and communicationin collaboration with the Estimating team.
• Review electronic and manual files to ensure all documentation is in place before the vehicle isreleasedto the customer.
• Support the Estimating team in starting collision estimates
• Manage Glass Estimates and files as part of the front office team.
• Foster cross-departmental communications and functions.
• Actively participate in maintaining the overall facility, health and safety standards and best business practices.

Sound exciting?
Submit your application today - we'd love to hear from you!