Customer Service Representative International Freight Forwarding Forestry Division.

We are seeking a well-organized, proactive, and detail-oriented Customer Service Representative to join our International Freight Forwarding team in the Forestry Division. Based in our Vancouver office, this role will be responsible for coordinating international transportation services while supporting customer satisfaction, operational efficiency, and division goals.

About Us:

Founded in 1947, Gillespie-Munro is a full-service Canadian international freight forwarding firm, offering innovative and customized transportation solutions. Our operations span four key areas: international freight forwarding agency, marine chartering, international projects, and air freight.

With offices in Montreal, Vancouver, and Toronto, Gillespie-Munro is a growing organization offering limitless opportunities to build and expand your career.

This is an in-office position. Monday Friday 8:30am-5pm

Key Responsibilities:

Coordinate all aspects of international logistics, including container bookings, transloading, deliveries, documentation, and invoicing.

Oversee workflows and implement improvements to enhance efficiency and client service.

Liaise with suppliers, ocean carriers, transload facilities, mills, sales offices, and overseas customers to ensure seamless and timely order fulfillment.

Monitor shipments to ensure compliance with carrier cut-off dates, Verified Gross Mass (VGM) deadlines, and vessel loading schedules.

Manage and issue critical shipping documentation including Bills of Lading, Certificates of Origin, Commercial Invoices, and Mill Certificates.

Communicate with carriers for B/L instructions, proof approval, and final document issuance.

Provide clients with accurate export documentation aligned with sales agreements and letters of credit.

Maintain and update order management systems and KPI tracking tools.

Provide regular shipment status updates to clients via email, phone, and spreadsheet reports.

Manage cargo volumes to align with short-term and long-term allocation targets.

Required Qualifications & Experience:

Minimum 3 years of experience in international marine freight forwarding.

Strong attention to detail and accuracy in documentation.

Ability to work under pressure and manage varying workloads.

Proficiency in Microsoft Office, especially Excel and Word.

Strong organizational and communication skills.

CIFFA education program completed (preferred).

Some post-secondary education (preferred).

A willingness to learn and participate in ongoing training and development.

Career Rewards:

Competitive compensation package

Annual performance reviews

Paid vacation and personal days

Scenic and conveniently located office

Comprehensive benefits (including dental and vision), fully covered by the employer

Group RSP matching program

Join our team and be part of a company with over 75 years of excellence in freight forwarding.