Great Place to Work 2020 - 2025 | Best Workplaces with Most Trusted Executive Teams 2024, 2025 | Best Workplaces in Financial Services & Insurance 2020 - 2024 | Best Workplaces for Mental Wellness 2023, 2024 | Best Workplaces for Giving Back 2022, 2024 | Best Workplaces for Inclusion 2024 |Best Workplaces in Ontario2024

One of Canadas Most Trusted Investment Brands.

At Picton Mahoney Asset Management, being alternative isnt just what we doits who we are.

Founded by industry pioneer David Picton, weve spent 20 years challenging conventional wisdom and redefining the investing landscape. As one of Canadas most trusted investment brands, we are proudly independentprivately run, 100% employee-owned, and deeply committed to delivering results for our clients.

Thinking Differently is in Our DNA.

With a team of 160 bold thinkersone-third dedicated solely to investment managementwe are specialists, not generalists. Managing $13.6 billion for institutional and retail clients, we navigate markets with conviction, resilience, and a forward-thinking approach.

Were more than investors were innovators. We challenge traditional investment mindsets, constantly pushing the boundaries to achieve our mission: To bring greater certainty to investors.

Our success is built on four guiding principles:

• Treat investors money like our own.
• Redefine the way investors invest.
• Be humanalways approachable.
• Succeed together, one investment at a time.

These arent just wordsthey define how we think, how we invest, and how we work.

Now, were entering our next chapter. Were transforming our brand and reshaping the way the world invests. If you think alternatively, embrace an entrepreneurial spirit, and thrive in a dynamic, bureaucracy-free environment, join us and be part of whats next.

Thriving in Our Entrepreneurial Culture

At Picton Mahoney, youll thrive in our creative and dynamic workplace, where collaboration and support are at the core of everything we do. At our firm, youll have the opportunity to take on significant responsibilities, work in a flexible environment, and tackle challenging projects from the outset. Our culture is designed for ambitious professionals who want to make an immediate impact while continuing to push boundaries and achieve our greater mission. Youll be empowered with a high level of responsibility, trust, and flexibility, providing an exciting and creative space for you to help reshape how the world views alternative investments. With competitive total rewards, performance-based bonuses, and a clear path for career growth, youll have everything you need to develop both now and over the longer term.

The Opportunity:

Are you someone who thrives on ownership, craves autonomy, and loves solving problems that matter? Do you want to build something meaningful while being the driving force behind a clients experience? If so, Second Engine at Picton Mahoney is calling.

Were looking for a Customer Success Lead whos more than just responsive -youre proactive, obsessed with delivering value, and relentless about improving the customer journey. This isnt a support role tucked in the corner. Youll be the face of the product, the client advocate, and the internal catalyst for continuous improvement.

Youll report directly to the President of Second Engine and have a front-row seat - and voice - in shaping our client support function. If you're curious, tech-savvy, and fired up about making a visible impact in a fast-growing SaaS environment, this is the role for you

Youll have the opportunity to lead and learn:

• Be the first and most trusted point of contact for our clients, ensuring every interaction is efficient, empathetic, and insightful
• Lead support conversations via email, chat, and live video - offering both reactive solutions and proactive guidance
• Investigate issues by analyzing tickets, logs, and client feedback -and communicate them clearly to Product and Engineering
• Triage support queues with strategic urgency - youll know whats mission-critical and what can wait
• Reproduce technical issues and translate them into actionable insights and documentation
• Host client calls to troubleshoot live or guide them through solutions
• Maintain and expand our internal Knowledge Base - turning insights into scalable, repeatable knowledge
• Champion client feedback internally - if somethings slowing them down, youll make sure we know
• Identify and implement process improvements to increase clarity, speed, and consistency across support

What were looking for

• Customer Support Mastery: Experience providing technical support for software products. You get what clients need before they even ask - and love turning issues into wins.
• Clear Communicator: You translate tech-speak into human-speak effortlessly, and you're confident writing, speaking, and problem-solving under pressure.
• Technical Fluency: Youre hands-on with tools like Excel/Google Sheets and have a working understanding of SQL. Troubleshooting is your second language.
• Collaborative Mindset: You love working across teams and thrive when working with Product, Engineering, and Clients to find solutions that stick.
• Action-Oriented: You take initiative, follow through consistently, and proactively solve problems without waiting for permission. You're always looking for ways to make things better. .
• Domain Expertise: You bring experience in financial services, or youre a fast learner ready to dive into the complexities of a high-impact industry.

Nice to have

• Experience with support platforms like Zendesk, ServiceNow, or similar
• Prior exposure to SaaS platforms - especially in startup or scale-up environments
  

Our Commitment to Employees

At Picton Mahoney Asset Management, we take pride in enhancing our employees' experiences through a comprehensive suite of exceptional perks and programs. Our benefits include corporate fitness reimbursement and discounts, VersaFi memberships (formerly Women in Capital Markets), Picton Wealth investment counseling and portfolio management services, volunteer and charitable donation matching, maternity and parental leave top-up, recognition awards, semi-annual performance bonuses, a generous annual vacation entitlement (minimum of 15 days per year), training and development reimbursement, extensive health and dental benefits, a healthcare spending account, and more.These offerings are designed to support your career growth, well-being, and overall success. Join us and thrive in an environment that values and invests in you!

Picton Mahoney Asset Management is committed to providing an equitable and fair work environment for everyone and all hiring and other personnel actions will be taken without regard to race, colour, creed, religion, sex, disability, gender identity, gender expression, family status, age, language or national origin. If you require an accommodation at any point in time throughout the application and hiring process, please contact Human Resources at (416) 955-4108 or [email protected].

Picton Mahoney Asset Management does not accept unsolicited resumes, emails, calls, or any other form of communication from third-party recruitment agencies. Any unsolicited outreach, including commercial electronic messages, will neither be acknowledged nor considered.

Job Posting Closing Date: Friday, June 13th at 5:00 PM EST

Please note that while we carefully review each application, only those candidates selected for further consideration will be contacted. We wish you all the best in your job search and future endeavors.