About Us

We are a well-established custom sauna and sauna heater manufacturing company with over 35 years of excellence in crafting bespoke wellness environments. Our clients include luxury homeowners, spas, hotels, and contractors across Canada and the U.S.

As we enter a new phase of growth, we are seeking a high-performing Director of Operations to join our leadership team. This person will serve as the #2 in the company, responsible for optimizing our operations and helping scale the business.

About the Opportunity

This is a career move — not just a job.
The successful candidate will be groomed for future senior leadership roles (VP or COO level) as the company grows.

You will have direct impact on strategic operations, production, supply chain, installations, and customer delivery excellence. You will work closely with the CEO and be trusted to lead our operational execution.

Who We're Looking For

We are seeking a strategic operational leader with the critical thinking skills of an engineer and the business acumen of a seasoned entrepreneur.

Our ideal candidate profile:

• 10–15 years of progressive leadership in manufacturing operations (custom production, woodworking, specialty manufacturing experience an asset)

• A degree in Engineering, Business, or Operations Management

• Strong financial and operational acumen (budgeting, cost controls, KPIs)

• Hands-on leadership experience managing cross-functional teams (production, logistics, scheduling, supply chain)

• High integrity, trustworthiness, and strong problem-solving capability

• Continuous improvement mindset (Lean Six Sigma knowledge an asset)

• Experience implementing SOPs, KPIs, and performance-driven operational systems

• Comfortable in an entrepreneurial, growing company environment

• Professional maturity with a proven record of results

Key Responsibilities

• Lead daily manufacturing, production, scheduling, inventory, logistics, and field installation operations

• Implement operational KPIs and drive continuous improvement across all departments

• Develop and standardize SOPs, ensuring consistent quality, cost control, and operational performance

• Oversee production scheduling, material planning, purchasing, and project delivery

• Collaborate closely with ownership on strategic planning and scaling initiatives

• Mentor and build a high-performing operations team

• Manage budgets, operational forecasting, and monthly reporting

• Ensure safety, quality, efficiency, and customer satisfaction standards are met or exceeded

Success Metrics in This Role:

• 95%+ on-time project completion

• Significant improvement in production efficiency

• Documented SOPs and operational processes across departments

• High-performing, accountable operational team

Qualifications

• 7+ years of leadership experience in manufacturing, production, or construction

• Experience with custom fabrication, woodworking, or building materials is a plus

• Proven ability to lead teams and implement systems that drive results

• Strong planning, communication, and problem-solving skills

• Familiarity with ERP/MRP tools or project management software

• Comfortable working in a fast-paced, hands-on environment

• High level of integrity and trustworthiness

• Entrepreneurial mindset with the ability to work independently

Education

• Degree or diploma in Operations Management, Business, Engineering, or related field preferred

• Equivalent experience in operational leadership roles also considered

Compensation

• Base Salary: $110,000 – $130,000

• Performance Bonus: TBD

Why Join Us?

• Be a key leader in a growing company in the wellness and lifestyle industry

• Work directly with ownership and have a seat at the decision-making table

• Shape the future of a respected Canadian manufacturing brand

• Enjoy a team-oriented culture focused on craftsmanship, trust, and performance