Job Summary
As a Restaurant Manager at Tim Hortons, you will be responsible for managing all aspects of the daily operations of the restaurant. This includes ensuring exceptional customer service, maintaining operational standards, managing staff, and overseeing inventory and financial performance. The successful candidate will play a key leadership role and contribute to the long-term success and stability of our team in Atlantic Canada.
Job Duties and Responsibilities
Operations Management- Oversee and coordinate the daily operations of the restaurant.
- Ensure compliance with Tim Hortons' brand standards, policies, and procedures.
- Monitor food preparation, product quality, and service standards.
- Maintain inventory levels and place orders to avoid shortages or overstocking.
- Ensure proper food handling, sanitation, and cleanliness at all times.
- Maintain and manage restaurant equipment and arrange repairs as needed.
- Recruit, interview, hire, and train new team members.
- Create and manage staff schedules based on business needs.
- Supervise, support, and motivate team members to perform effectively.
- Provide coaching, performance evaluations, and discipline when required.
- Promote teamwork and resolve staff conflicts professionally.
- Ensure all guests receive fast, friendly, and accurate service.
- Handle customer complaints and feedback efficiently and professionally.
- Monitor service quality and implement improvements as needed.
- Monitor and control labor, food, and operating costs.
- Analyze daily sales and cost reports and prepare weekly and monthly summaries.
- Manage cash handling, deposits, payroll, and banking tasks.
- Ensure proper use of POS systems and accurate record-keeping.
- Enforce health and safety regulations in accordance with local laws and company standards.
- Conduct regular inspections of the kitchen, dining area, and storage spaces.
- Train staff on safety protocols and food handling procedures.
- Foster a positive work environment that encourages growth, learning, and retention.
- Lead by example and demonstrate strong leadership qualities.
- Develop team members for future leadership roles within the organization.
- Communicate regularly with franchise owners.
- Attend management meetings and contribute to strategic planning.
- Coordinate with suppliers, delivery personnel, and service providers.
Experience , Required Skills and Qualifications
- The EMPLOYEE does not require a certain level of education.
- Experience is an asset but not required.
- Fast-paced, physically active environment
- Long periods of standing and walking
- Must be available for shift work including early mornings, evenings, weekends, and holidays
REQUIREMENTS
- CLB 5
- Strong communication, leadership, and interpersonal skills.
- Proven ability to manage multiple responsibilities in a fast-paced environment.
- Familiarity with food safety regulations and operational procedures.
- Ability to work flexible shifts including evenings, weekends, and holidays.
- Proficiency in using POS systems, inventory software, and basic computer applications.
ABOUT THE COMPANY
Opportunity, flexibility and new challenges every day are just a few of the reasons you'll be happy you came on board. When you work at Tim Hortons, you'll feel right at home. It's a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We'd love for you to join the team. Because it's the people that make Tims, Tims. And we're looking for people like you.
By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.
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