About the role:

We are on the hunt for a new Service Representative to join our highly collaborative, fun and dynamic team!

Did you know that ZLC Employee Benefits Solutions (“ZEBS”) is one of the fastest growing advisors for employee benefits and group retirement programs in Vancouver and we are fortunate to have the best people, resources, and clients?

We provide value by leveraging one of the most skilled benefits teams – collectively over 450 years of experience within our team of 21 employee benefits specialists - and we are looking for a new team member who is just as passionate about employee benefits as we are!

Sound exciting? Here is a little more:

As the Service Representative you will manage the following:

Renewal Reports

• Preparing client renewal template reports for the Account Executives.
• Coordinates with insurer for missing information as required

Client records

• Maintaining client files, recording rate changes, plan design changes and terminating old client files.
• Maintaining Renewal Listing to reflect accurate premium and commissions information
• Responsible for the accuracy and maintenance of the record card, including updates that were delegated to Service Assistant

Assisting the Account Executives with development of marketing specifications or implementation of new groups as required

Facilitating client contract amendments with the insurance company, proof reading employee booklets, contracts and contract amendments before forwarding to the clients.

Client Service

• Answering client inquiries related to plan administration or claiming rules/procedures
• Assisting plan administrators and employees with claims, service or administration issues and coordinating with insurance companies to resolve on their behalf.
• Ensuring that requests sent to insurance carriers are completed in a timely manner, and appropriate follow-ups are made
• Review administration procedures for group plan with client as required

Qualifications

• 3+ years of experience in the group benefits industry
• Excellent follow-up and problem solving skills.
• Strong time management skills.
• Excellent written and verbal communication skills.
• Advanced skills in Outlook, Word, Excel, Maximizer, PowerPoint and performing Internet research.
• Flexibility and adaptability with the ability to multi-task and prioritize.
• Enjoys a fast paced challenging environment.
• Team player who is also able to work independently.
• Ability to work well with others throughout the organization.
• Attention to detail and accuracy.

Job Type: Full-time position in a remote work setting (with some in-office requirements each month)

Job Hours: Thirty-five (35) hours per week, seven hours (7) per day, Monday to Friday

Location: Vancouver, BC

Start Date: As soon as possible

Posting and Closing Date: Open until filled

Salary Range: $57,000 - $72,000 (dependent on experience)

How to Apply:

If you're looking to take the next step in building an impactful career and meet the requirements for this position, we invite you to apply for this opportunity by submitting your application through LinkedIn or through our Careers page.

We are truly honored to have talented professionals (like you) express interest in joining our team! We understand that candidates may not meet all the requirements of this position and will be considering an equivalent combination of work experience and education when building our talent pool. If you feel passionate about joining the ZEBS team and think you would be the ideal candidate, we encourage you to apply.

Additional Information:

Diversity and inclusion are at the core of everything we do here at ZEBS! From nurturing a safe environment, to empowering our employees to be their authentic selves to creating a diverse workforce – our team will stop at nothing to embrace our values for inclusion and diversity, and this is what makes ZEBS a special place to work.

We truly do believe that a diverse community of talented professionals will provide us with a competitive advantage, and therefore, we encourage all qualified candidates to apply, regardless of race, national origin, colour, religion, age, gender identity or expression, sexual orientation, marital and family status, disability, or any other identifying characteristic.

We are committed to creating a barrier-free recruitment and selection process and if you require an accommodation throughout this procedure, please let us know.