Role: Platform Specialist

Reporting to: Manager, Enterprise Network Operations

Key Responsibilities:

• Act as top-tier support for fault identification, isolation, and resolution across IP & Access networks.
• Conduct performance and fault analysis; recommend innovative resolution strategies.
• Manage configuration and maintenance of IP & Access network elements.
• Support change control processes, including impact analysis and implementation.
• Automate network operations using in-house and open-source tools.
• Maintain network design and support documentation.
• Collaborate with engineering on network design and performance issues.
• Ensure smooth onboarding of new technologies and services.
• Participate in on-call support rotation.

Requirements:

• Degree/Diploma in Networking/Technology.
• 8+ years in a Service Provider environment preferred.
• Strong knowledge of routers, switches, firewalls, and IP routing protocols (OSPF, BGP, MPLS, etc.).
• Experience with Nokia platforms (7750SR, 7360 XGS-PON), TiMOS, 5620 NSP.
• Familiarity with automation, Splunk, Grafana, and log parsing tools.
• Security/DDoS mitigation experience; Lean-Six Sigma is a plus.
• Strong communication, troubleshooting, and teamwork skills.