About Nith Valley Animal Hospital

For over 25 years, Nith Valley Animal Hospital has been a trusted provider of veterinary care in the New Hamburg area. We are committed to delivering compassionate, high-quality care to the pets and animals in our community.

Our team believes pets are family, and we take pride in offering personalized, attentive care to every patient. With a strong focus on preventative medicine, we partner with pet owners to support the long-term health and well-being of their animals.

Join Our Team

We are currently seeking a Client Services Representative (CSR) to join our dedicated team. This role is perfect for someone who loves animals, enjoys helping people, and thrives in a fast-paced, team-oriented environment.

About the Role:

As a CSR, you are the first and last point of contact for our clients. Your role is key to creating a warm, welcoming atmosphere and ensuring smooth communication between our clients and veterinary team. We are looking for someone who is friendly, professional, and detail-oriented, with a strong commitment to customer service.

Key Responsibilities:

• Greet clients and pets warmly in person, by phone, and via email
• Schedule appointments, manage reminders, and maintain client records
• Process payments, estimates, and invoices accurately
• Support day-to-day administrative tasks and front desk organization
• Handle client concerns or questions with empathy and efficiency
• Collaborate closely with our veterinary and technical staff

What We're Looking For:

• Excellent communication and interpersonal skills
• Strong organizational skills and ability to multitask
• A positive, team-focused attitude
• Previous customer service experience (veterinary or medical preferred but not required)
• Comfort with computers and scheduling software (training provided)

What We Offer:

• A supportive, friendly work environment
• On-the-job training and opportunities for growth
• Staff discounts for personal pets
• Competitive salary based on experience
• No weekend hours (Monday to Friday 8:30AM to 5:30PM)
• Uniform allowance

Job Type: Full-time, Part-time

Pay: $20.00-$24.00 per hour (depending on experience)

Application question(s) to include on your cover letter:

• Are you capable to carrying up to 30 lbs?
• How would you handle a situation where a client is upset about a long wait time or an increase in the price of a service or medication?

Experience:

• veterinary client services: 2 years

Language:

• English (required)

Application deadline: 2025-06-01