Job Summary:We are seeking a highly organized and results-driven Operations Manager to oversee and optimize daily operational functions including order processing, customer invoicing, returns, and logistics. This individual will manage a team of 6 – 10 members, overseeing their daily tasks and work closely with the Services Team and our Warehouse Supervisor, and will play a pivotal role in ensuring efficiency across departments and delivering a seamless experience to both customers and vendors. Key Responsibilities:Order Processing & Fulfillment

• Manage the end-to-end drop shipment lifecycle—from receipt through to filfilment —ensuring accuracy, timeliness, and exceptional customer satisfaction. This includes issuing purchase orders, confirming details with vendors, and tracking estimated delivery times.
• Ensure timely and accurate invoice generation based on delivered products and services, while verifying shipping costs are properly recouped or allocated. Investigate and identify when shipping is not accounted for.
• Assisting with tariff monitoring to ensure cost accuracy and identify opportunities for cost minimization.
• Mangaging customer Change Order requests in NetSuite, while coordinating with suppliers and cross-functional team members.
• Manage customer and vendor return processes, ensuring prompt handling, clear documentation, and resolution.
• Monitor and help coordinate shipments to customers and various warehouse locations, ensuring customs clearance and preventing package loss. Proactively address any delays or issues impacting order fulfillment.

• Oversee the receipt of licenses and OEM service contracts, ensuring accuracy and completeness. Follow up with vendors to resolve discrepancies in quantities, serial numbers, or other details.
• Assist with system maintenance to ensure accurate data entry and storage within the database. Support inquiries and escalated issues as needed.
• Identify and implement improvements to order processing workflows to enhance efficiency, accuracy, and scalability. This includes creating KPI's and reviewing regular reporting.

Qualifications:

• Bachelor's degree in Business Administration, Supply Chain Management, or related field (or equivalent work experience).
• 5+ years of experience in operations management or a similar role.
• Proficiency with ERP/order management systems and Microsoft Office Suite.
• Strong organizational, leadership, and problem-solving skills.
• Excellent communication and collaboration abilities.

Preferred Skills:

• Experience with integrated order and inventory management platforms (e,g. NetSuite, SAP, Quicbooks, Fishbowl)
• Familiarity with lean operations or Six Sigma methodologies
• Background in logistics or distribution intensive industries

What We Offer:

• Comprehensive healthcare, paid vacation time
• Cost-reduced health club membership, option to contribute in RRSP plan
• Salary range of $60,000-$65,000 depending on experience and a 5% annual bonus