• Job Type: Full-time
• Job Location: On-site based at Markham
• Schedule: Mondays-Fridays; may need to work on-call & after office hours as needed

Are you a results-driven IT leader with a passion for service excellence and client satisfaction?
Pathway Communications is looking for an experienced Senior Systems Engineer – Service Delivery to lead the delivery of managed IT services across our client base. You'll drive performance, lead a global team, and ensure seamless operations across infrastructure, security, and compliance.
What You'll Do:

• Oversee patching, monitoring, backups, and DR testing across client systems
• Manage client onboarding, audits, SLAs, and compliance
• Build trusted relationships with client IT leaders and executives
• Lead a team of Service Engineers (Canada & India)
• Upsell & Cross-sell IT services (Colocation, Cloud, Security)
• Regularly present reports to clients and internal leadership

Key Tools & Platforms: Zabbix, Kaseya, Elastic, Nessus, AD Audit, Rapidfire
Reporting to: VP, Service Operations | Weekly updates to CEO
Work with: Clients across all locations, entire IT environments
Ideal Candidate: Strong MSP/IT services background, hands-on with monitoring & security, client-facing, ITIL-savvy

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