Market Lead Associate

Job Summary
Reporting to the Store Manager, the Market Lead Associate is responsible for maintaining excellent customer service and processing customer transaction accurately. The right candidate would be a hard-working individual who enjoys teamwork, provides excellent customer service, has a friendly and helpful attitude towards customers and a willingness to continually develop professional skills and knowledge base.

Key Responsibilities
Greet and assist customers in a friendly and professional manner.
Provide product information and recommendations to enhance the shopping experience.
Ensure all food products are stocked, organized, and displayed attractively.
Monitor inventory levels, conduct regular stock checks, and assist in inventory management.
Check the freshness and quality of food items, ensuring compliance with health and safety standards.
Handle and store food products according to safety regulations.
Assist in promoting sales, special offers, and new products.
Process customer transactions accurately and efficiently at the register.
Maintain cleanliness and organization of the food market area, including shelves and storage spaces.
Adhere to sanitation guidelines and ensure all equipment is in good working condition.
Work collaboratively with other associates to ensure smooth operations.
Serve customers in the Ice Cream and Coffee counter.
Supervise Market Associate staff.
Provide support to the Store Manager in overseeing the daily market operations.
Assume a leadership role with accountability for maximizing the markets business results by consistently providing exceptional customer experiences.
Resolve and report any problems that arise such as customer complaints and employee concerns.
Complete on boarding and training of new market employees.
Other duties as required.
Qualifications
Cash-handling and customer service experience is preferred.
Strong interpersonal skills, and the ability to interact with customers in a friendly, enthusiastic, and positive manner in person and over the phone.
Strong attention to detail, time management, and problem-solving skills.
Ability to work independently and as part of a team, managing multiple priorities.
Ability to lift items up to 50lbs.
Ability to work in all weather conditions.
Punctual and reliable.