StickerYou is a leading global e-commerce company for custom die-cut products such as stickers, labels, decals, temporary tattoos and more. Our proprietary platform infuses automation technology and creativity to empower anyone to make the best custom products in any size, shape and quantity. Business and consumers can make their marketing, packaging, décor or personal expression professional grade. We believe in the enormous power of customization. We are a smart, creative, and passionate group dedicated to growing the most talented and engaging people in Toronto, Canada. We are a global company utilizing software and advanced digital manufacturing. We proudly make custom products locally. We make what matters stick!

The Inside Sales Representative role is responsible for providing terrific solutions to StickerYou's business and consumer clients with a focus on promotional products. As an integral part of our growing team, you will assist in closing and processing inbound sales by recommending product solutions and ensuring our customers have a great brand experience from design to delivery. We are looking for someone with a positive personality who embraces technology and will make sure our customers have a great brand experience. If you have a passion for stickers, a positive personality and can effectively use technology to thrive in a fast-paced environment, we want to hear from you!

Responsibilities

• Respond promptly to inbound leads and support requests via email, delivering outstanding customer service and excellent business email etiquette.
• Initiate the sales process by scheduling appointments, conducting introductory presentations, and understanding account requirements.
• Recommend customized promotional product solutions by leveraging product knowledge (we'll teach you) and understanding customer needs through effective questioning.
• Close sales by building rapport with potential accounts, explaining product and service capabilities, overcoming objections, and preparing contracts.
• Provide customer support throughout the sales journey, assisting customers facing difficulties at any stage of the sales process on the StickerYou.com site.
• Enter and maintain accurate customer data into Salesforce to track orders and leads.
• Develop and utilize response templates to improve efficiency in responding to common customer issues and questions
• Identify market/customer potential by qualifying accounts.
• Participate in product testing.
• Contribute to market strategy by monitoring competitive products and account reactions.
• Propose new product or service ideas based on customer feedback and unmet needs.
• Support marketing and organizational missions by completing related tasks as required.
• Other tasks as requested by the Sales Manager.

Requirements:

• Minimum 3-5 years of sales and customer service experience.
• Full-time availability from Monday to Friday (9am-5pm) with the flexibility to work other shift times. Willing and able to work overtime if needed.
• Intermediate knowledge in Microsoft Office, familiarity with Adobe Creative Suite is a bonus.
• Ability and interest to learn about our product solutions and probing for essential customer needs.
• Ability to conceptualize and communicate creative solutions based on our products.
• Excellent organization and time management skills - must be able to handle a high volume of customer inquiries including processing orders that includes a mix of managing new and repeat clients.
• Good analytical, creative, and practical problem-solving skills.
• Self-motivated and goal-oriented while being supportive of fellow team members.

Diversity and Inclusion

StickerYou is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success. If you require accommodation for the recruitment or interview process, please let us know and we will work with you to meet your needs.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

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