MutualONE Insurance Company

Where a shared culture fuels our passion and a deep commitment to our members drives everything we do.
Where innovation, exceptional service, and trusted protection come together to create powerful insurance solutions.
Where every team member plays a part in building something extraordinary.

Together, we are ONE stronger, bolder, and ready for the future!

We are looking for a Systems Administrator to join our IT team and play a key role in maintaining and supporting our business systems. If youre a proactive problem-solver with strong technical skills and a collaborative approach, this hybrid opportunity could be a great fit.

About the Role

As a Systems Administrator, your primary focus will be to provide support for existing business systems, troubleshoot user issues, implement software solutions, and participate in IT projects such as system migrations and cybersecurity enhancements. You will also work closely with our insurance software vendors and internal stakeholders to ensure our systems operate smoothly and efficiently.

Desired Competencies

To join our team, you will ideally have:

Troubleshoot desktop, software and application issues affecting end users.

Work on IT projects such as system migrations, upgrades, and security enhancements as directed.

Administration of insurance software & insurance software program vendor(s) (Cognition +, Applied, PowerBroker)

Act as internal support mechanism for business systems and escalate to respective software support systems as required. Monitoring and reporting status.

Assist in implementation of required Insurance software program(s) to meet company objectives efficiently and effectively and continually perform software system and database changes and updates, as required.

Assisting with implementation of cybersecurity tools and policies and education.

Collaborating with the team on escalations and projects. Participating in knowledge transfer with other IT members for support.

Other duties as assigned.

Qualifications & Experience

University degree or college diploma in a related field.

Minimum of 3 years of functional and technical experience

Knowledge of mutual insurance software including Cognition+, PowerBroker, and Applied

Knowledge of windows environment and Microsoft 365

Knowledge of WordPress

Understanding of installing, configuring, documenting, testing, training, and implementing new applications and systems

Excellent communication skills, with the ability to communicate in a clear and concise manner both business and technical requirements.

Strong problem-solving skills with the ability to diagnose and resolve IT issues efficiently

Ability to prioritize, multitask, and manage time effectively with attention to detail

What we offer

We are an equal opportunity employer offering:

A flexible hybrid work environment

A rewarding career and comprehensive compensation & benefits package

Training, education, and career advancement opportunities

A work environment that is fun and friendly and supports a healthy work-life balance

At MutualONE, your efforts will always make a difference!

Interested? We want to hear from you!

We thank all applicants for their interest, however, only those considered for an interview will be contacted.

No phone calls or agencies please.

ACCESSIBILITY STATEMENT (AODA IN ONTARIO)

MutualONE is committed to providing a barrier-free work environment in concert with the provincial guidelines for accessibility (Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Ontario Only).

As such, MutualONE will make accommodations available to applicants with disabilities upon request during the recruitment process.

HUMAN RIGHTS STATEMENT

MutualONE strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, MutualONE will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.