ABOUT US

The Catholic Centre for immigrants (CCI) has been serving refugees and immigrants for more than 65 years.CCI is a bridge between the 7,000 immigrants and refugees who come to Ottawa each year and the community. We provide programs and services to help newcomers settle and integrate. We also work in the community to promote the value of a diverse and more welcoming community for all.

POSITION SUMMARY

This position provides crisis counselling and short-term support to newcomer and refugee populations. Working from a trauma-informed, anti-racist and anti-oppression framework, the Crisis Counsellor advocates, provides referrals and engages in outreach efforts where required.

This position reports to:Program Manager
Employment status:12 Months contract with a possibility of extension

Deadline date to apply: 5PM, May 23, 2025

Open to:Internal/External candidates

MAIN DUTIES & RESPONSIBILITIES

Under the direction of the Program Manager, the Crisis Counsellor will:

• Provide crisis counselling and short-term supportive counselling to newcomer and refugee populations.

• Assess and tailor culturally appropriate counselling plans, working from a trauma-informed, anti-racist and anti-oppression framework.

• Conduct needs assessments, advocate on behalf of client, and make referrals to relevant community resources for long-term support services. Provide accompaniment as required.

• Liaise with community partners to assist clients in recovery and integration.

• Develop and facilitate group workshops on subjects pertaining to the general wellbeing and settlement challenges faced by newcomers and refugees.

• Maintain an accurate record of services, input data, and prepare regular reports.

• Create partnerships to enhance access to services for clients with mental health concerns.

• Perform other related duties as assigned.

QUALIFICATIONS

• High school diploma or equivalent, and at least one year of experience in a related field.

• Exceptional interpersonal skills, and a high degree of cross-cultural competence.

• Skilled at de-escalation, negotiation, and conflict resolution.

• Demonstrates understanding of the newcomer experience.

• Ability to perform duties independently and with minimal supervision.

• Excellent organizational skills and the ability to set priorities and meet deadlines.

• Ability to work alone.

• Available to work evenings, overnights, weekends, and holidays.

• Ability to function in a multidisciplinary, culturally diverse workplace.

• Current CPR/First Aid certification isrequired.

• Fluency in English isrequired. Fluency in French and other languages is an asset.

Cover letter and resume must be submitted by 5PM, May 23, 2025. All internal applicants must inform their supervisor of their intention to apply for the position.

Applications will only be accepted electronically. Only candidates selected for an interview will be contacted.

The Catholic Centre for Immigrants (CCI) is committed to being an equal opportunity employer.

Please advise in advance if you require any accommodation during the application or selection process.CCI is committed to employment equity and encourages candidates to self-identify as visible minorities; people from culturally diverse backgrounds; people of all gender identities and sexual orientations; Indigenous peoples; and persons with disabilities.